Business ProfileforJustAnswer

We had a question about a Nest Thermostat problem we were having. Did a ****** search and a link to the JustAnswer website appeared. Clicked on the link and the attached information displayed indicating a fee of $1 to get expert information about our thermostat problem. We agreed and entered our credit card number at the JustAnswer website. We were then instructed (pop-up message) that there was a $25 charge to talk to a person on the phone to which we agreed. After learning from the technician that he did not recommend Nest Thermostats the phone conversation ended. During the conversation or shortly thereafter we received an email stating You were charged the one-time $1 join fee and the $46 membership fee (Order ID *************. This membership renews automatically, and the membership fee will be charged each month until you cancel. Cancel anytime.We called JustAnswer *************************** to complain about the unapproved additional charge to our credit card and to cancel any unapproved membership that JustAnswer deceptively put in effect. Our complaint was dismissed, and the **************** Representative repeatedly informed us that there would be no refund. She did agree to cancel the membership. She also refused to transfer us to a JustAnswer manager stating it would do no good.Our credit card has been charged $47 to which only $27 should have been charged. We would appreciate any help available to recover the unapproved additional $20 charge ($47-$27=$20). If we are able to get a refund of $20 it is our intention to donate the money to the BBB because the money is not whats important, but rather that other people and the BBB are warned about the deceptive practices being used by the JustAnswer company to tap into unsuspecting consumers credit card accounts.