About
About This Business
Business Details
- Local BBB:
- Golden Gate Better Business Bureau
- BBB File Opened:
- 6/22/2011
- Business Started:
- 10/9/2007
- Business Started Locally:
- 10/9/2007
- Business Incorporated:
- 10/9/2007
- Type of Entity:
- Corporation
- Business Management:
- Mr. Drew Houston, CEO
- Mrs. Lisa Kwiatkowski (Escalations Only), Operations Supervisor
- Number of Employees:
- 2500
Additional Contact Information
- Principal Contacts
- Mr. Drew Houston, CEO
- Customer Contacts
- Mr. Drew Houston, CEO
Additional Information
- Refund and Exchange Policy
How to request a refund from the Apple App Store
If you purchased your Dropbox subscription through the Apple app store, you'll have to request your refund from Apple directly.
To request a refund, follow these instructions from the Apple support page:
Sign in to your App Store account here and report a problem with a purchase.
Click Report a Problem next to the Dropbox app.
Choose a problem, write a description, and click Submit.
Apple will contact you with a decision on your refund request.
Note: Apple only accepts refund requests for purchases made within the last 90 days.
How to request a refund from Google Play
If you purchased your subscription through Google Play, you'll have to request your refund from Google directly.
To request a refund, follow these instructions from the Google support page:
Visit this link to view your Google Play account.
Under Order History, click More to the right of Dropbox.
Select Request a refund or Report a problem.
Choose a problem, write a description, and click Submit.
You should get an email with your refund decision within two business days.
How to request a direct debit refund
If you paid for your Dropbox subscription with a direct debit payment, please contact your bank for a refund as only your bank can process a chargeback request.
What happens when I submit a chargeback request?
Any chargeback requested from your bank will downgrade your Dropbox subscription to a Dropbox Basic (free) plan.
If you have a Dropbox Business subscription, a chargeback request will cause your team to become locked. The team admin will need to choose to disband the team or re-subscribe.
Live in the E.U. or Turkey?
If you live in the E.U. or Turkey, you’re eligible for a refund if you cancel your Dropbox Plus or Professional subscription within 14 days of purchase.
To request a refund, send us an email and include your country of residence.- Business Categories
- Data Storage, Data Systems Consultants, Data
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