About

Local BBB:

BBB of Northeast California

BBB File Opened:

5/30/2014

Business Started:

1/6/2012

Business Incorporated:

1/6/2012

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Mr. Michael Vernott, Owner

Mr. Michael J Vernott, Owner

Licensing information

Additional Information

Refund and Exchange Policy

Rule No. 5

 

SPECIAL INFORMATION REQUIRED ON
FORMS

 

 

A.        Contracts

 

            Each contract for service will contain essentially the
following provisions: 

 

“This
contract shall at all times be subject to such changes or modifications by the
Public Utilities Commission of the State of California as said Commission may,
from time to time, direct in the exercise of its jurisdiction.” 

 

“It is
the understanding of the parties to this contract that it shall not become
effective until the authorization of the Public Utilities Commission of the
State of California has been first obtained.” 


 

B.         Bill for Service

 

            On each bill for service will be printed essentially the
following language: 

 

“This
bill is due and payable upon date of presentation.  It will become past due if not paid within 19
days from the date of mailing. 

 

“Should
the amount of this bill be questioned, an explanation should be requested from
the utility.  If a satisfactory
explanation to the customer is not made by the

utility
and the bill is still questioned, the customer may deposit with the

California
Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, Room
2003, San Francisco, California  94102,
telephone                                 

numbers
are (public) (415) 703-1170 and (hearing impaired - TDD)                                 

(415)
703-2032*, the amount of the bill to avoid discontinuance of service.                                         

Make
remittance payable to ‘California Public Utilities Commission’ and

attach
the bill and a statement setting forth the basis for the dispute of the

amount
of the bill.  The Commission will review the
basis of the billed amount

and
disburse the deposit in accordance with its findings.” 

 

     *For
service rendered in Southern California, substitute the Consumer           (T)                   Affairs  Branch, 320 West 4th Street, Suite
500, Los Angeles,  CA  90013,             |

     telephone
numbers are (public) (213) 576-7000 and                                                     | 

      (hearing impaired - TDD) (213) 576-7110.                                                                             (T)

 

(continued)





Rule No. 5

(continued)

 

SPECIAL INFORMATION REQUIRED ON
FORMS

 

B.         Bill for Service (continued)

 

The Commission will not, however, accept deposit
when the dispute appears to be over matters that do not directly relate to the
accuracy of the bill.  Such matters
include the quality of a utility’s service, general level of rates, pending
rate applications, and sources of fuel or power. 

 

C.         Customer’s Deposit Receipt

 

Each
receipt for cash deposit to establish or re-establish credit for service will
contain the following statements: 

 

This
deposit may be applied to unpaid balances where service has been discontinued
by the utility for nonpayment of bills. 

 

Deposits
will be placed in a savings account at a bank or savings and    (C)

loan
and the interest accrued while held in the savings account will be    |

paid by
the utility when the deposit is returned, upon discontinuance of |

service,
or after the deposit has been held for 12 consecutive months,       |

provided
service has not been discontinued for payment. 
No. interest     |

shall
accrue after mailing to the customer or the customer’s last known    |

address
the refund or a notice that the refund is payable.                                                (C)

 

D.        Discontinuance of Service Notice

 

Every notice of discontinuance of service for
nonpayment of bills shall include all of the following information. 

 

            ( 1)       The name
and address of the customer whose account is delinquent. 

 

            ( 2)       The
amount of the delinquency. 

 

            ( 3)       The date
by which payment or arrangements for payment is required in order

          to avoid discontinuance. 

 

            ( 4)       The
procedure by which the customer may initiate a complaint or request an

          investigation concerning service or
charges. 





Rule No. 5

(continued)

 

SPECIAL INFORMATION REQUIRED ON
FORMS

 

D.        ( 5)       The procedure
by which the customer may request amortization of the unpaid

          charges. 

 

            ( 6)       The
procedure for the customer to obtain information on the availability

of
financial assistance, including private, local, state, or federal sources, if
applicable. 

 

            ( 7)       The name,
address, and telephone number of a representative of                              

                        the water utility who can provide additional
information and                         

                        assist users in continuing service or
in making arrangements for payment.                                                                                                                                                                 

            ( 8)       The
telephone number of the Commission (Consumer Affairs Branch)

                        to which inquiries by the customer may be
directed.  For water utilities

                        operating in Northern California, the number
of Consumer Affairs               

                        Branch is (415) 703-1170 (public) or (415)
703-2032 (hearing impaired - TDD). 

            For water utilities operating in
Southern California, the telephone number

of
Consumer Affairs Branch (213) 576-7000 (public) or (213) 576-7110          (T)

(hearing
impaired - TDD).                                                                                                                       (T)

 

Where
water service is provided to residential users in a multi-unit residential
structure, mobilehome park, or permanent residential structures in a labor
camp, where the owner, manager or operator is listed by the utility as the
customer of record, the notice of discontinuance shall further include: 

 

            ( 9)       The date
on which service will be discontinued. 

 

            (10)      What the
users are required to do in order to prevent the                                               

                        discontinuance or to re-establish
service.                                                                                                                                                                                                                                   

            (11)      The
estimated monthly cost of service.                                                                                                                                                                                                                                      

            (12)      The
address and telephone number of a legal services project, as                                

                        defined in Section 6213 of the Business and
Professions Code, which                        

                        has been recommended by the local county bar
association, which                  

                        will assist the users.                                                                                                                                                    

 

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