Business ProfileforMattress & Furniture Express
Current Alerts For This Business
Complaints we have received for Mattress & Furniture Express contain similar allegations. Complainants have alleged the company delays delivery of orders by weeks or months and refuses to cancel their orders or provide refunds. They also allege receiving orders with parts missing or broken.
BBB wrote to the company requesting an explanation for these complaint allegations and a list of steps they have taken or plan to take to resolve these issues. As of today's date the company has not provided this.
Consumers have contacted us alleging that the company is not up front about the terms of the financing they offer in store and on their website.
According to the BBB Code of Advertising:
"Advertisers are advised to consult Section 226.24 (12 CFR 1026.24) of Regulation Z for details of closed-end credit advertising. Examples of closed-end credit include installment loans and many automobile loans.
If an advertisement of closed-end credit contains any of the following triggering terms, three specific disclosures must also be stated, clearly and conspicuously.
The triggering terms are:
The amount or percentage of any down payment;
The number of payments or period of repayment;
The amount of any payment, expressed either as a percentage or as a dollar amount; or
The amount of any finance charge.
The three disclosures are:
The amount or percentage of the down payment;
The terms of repayment; and
The “annual percentage rate,” using that term spelled out in full or the abbreviation “APR.” If the rate may be increased after consummation of the credit transaction, that fact must be disclosed."
BBB wrote to the company requesting a copy of the documentation provided for financing at the point of sale. In conversation, the company owner explained that they are clear and upfront with their financing customers, but as of today's date the company has not provided the requested documentation.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1811 Douglas Blvd Ste A6, Roseville, CA 95661-2955
- BBB File Opened:
- 2/21/2018
- Years in Business:
- 7
- Business Started:
- 1/25/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Sole Proprietorship
- Alternate Business Name
- Mattress Express
- MHAS Companies, Inc.
- Business Management
- Mr. Amritpal Saran, CFO
- Mr. Manpreet Singh Hayer, CEO
- Contact Information
Principal
- Mr. Amritpal Saran, CFO
- Mr. Manpreet Singh Hayer, CEO
Customer Contact
- Mr. Amritpal Saran, CFO
- Additional Contact Information
Phone Numbers
- (530) 300-7663Other Phone
- (530) 410-4241Other Phone
Email Addresses
- Primary
- (530) 300-7663
Customer Complaints
0 Customer Complaints
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