Information and Alerts
Alert Details
This business has 1 alert.
Alert
In August 2024, BBB investigated Comfy Shorts' business practices. This investigation was prompted by the nature of the complaints and customer reviews received by BBB. Consumers allege in their inquiries to BBB that the business fails to deliver the product the consumer paid for; fails to cover the shipping cost and issue refunds, according to the return & refund policy; and fails to respond to consumer’s email and phone inquiries
On August 20, 2024, BBB sent the company a Business Practice Inquiry through email, to request the following information:
-The quality assurance process in place to ensure the correct products are received by consumers;
-The quality assurance process in place to ensure the return & refund policy is being honored and the consumers that do qualify under the policy are refunded;
-The customer service process in place to ensure consumers messages are being responded to in an appropriate amount of time
-Please update your contact information on your website so that consumers make contact with the business;
As of September 3, 2024, the business has not responded to BBB's request.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to file a complaint with the Attorney General’s Office and/or the Federal Trade Commission.
Important Information
Advertising Review
BBB's Code of Advertising Section 3 states, The former price must be the actual price at which the advertiser has openly and actively offered the product or service for sale, for a reasonably substantial period of time, in the recent, regular course of business, honestly and in good faith. 3.2 Where the former price is genuine, the bargain being advertised is a true one. If, on the other hand, the former price being advertised is not bona fide, the bargain being advertised is a false one. 3.2.1 For example, where an artificial, inflated price was established for the purpose of enabling the subsequent offer of a large reduction, the consumer is not receiving the usual value expected. In such a case, the “reduced” price is, in reality, probably just the seller's regular price. 3.3 Offering prices, as distinguished from actual former selling prices, may be used to deceptively imply a savings. In the event few or no sales were made at the advertised comparative price, the advertiser must make sure that the higher price does not exceed the advertiser's usual and customary retail markup for similar products or services. Additionally BBB's Code of Advertising Section 9 states, The time limit sales must be observed. Additionally, BBB's Code of Advertising Section 1 states, The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. Additionally, BBB's Code of Advertising Section 30 states, In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if: 30.1.5 The endorser has not been a bona fide user of the endorsed product or service at the time when the endorsement was given, where the advertiser represents that the endorser uses the product or service; 30.1.10 The advertiser represents, directly or by implication, that the endorser is an “actual consumer” when such is not the case and the advertisement fails to clearly and conspicuously disclose that fact;
As of September 3, 2024, the business has not responded to BBB's request.
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