Business ProfileforZBoard
Current Alerts For This Business
BBB believes complaints we have received for ZBoard contain a pattern of similar allegations, including: 1) allegations that the company fails to return the complainants' correspondences; 2) allegations that customers experience mechanical issues with their skateboards shortly after purchase; 3) allegations that skateboards they have purchased or sent back to the company for repairs are not shipped or returned; 4) allegations that the company fails to honor its promised warranties; 5) and allegations that their skateboards' battery ranges fall far short of the advertised distances of 16 or 24 miles.
BBB wrote to the company requesting an explanation for the pattern of complaint allegations and a list of steps they have taken or plan to take to prevent similar issues in the future. As of today's date the company has not responded.
On their website, www.zboardshop.com, Intuitive Motion, Inc. is advertising that their ZBoards' have battery lives up to 16 or 24 miles, depending on the model. However, complainants have reported that the ZBoards they purchased have shorter ranges between 8 and 10 miles.
According to the BBB Code of Advertising, "Statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation."
BBB wrote to the company requesting substantiation of their advertised battery life ranges. As of today's date the company has not responded.
Additional business information
Complaints BBB has received allege that the company fails to honor its advertised warranties.
According to the BBB Code of Advertising, "Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee."
BBB wrote to the company requesting that they address the complainants' allegations, however, as of today's date, the company has not responded.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 5300 Claus Rd, Modesto, CA 95357-1618
- BBB File Opened:
- 12/21/2016
- Business Started:
- 1/16/2009
- Business Incorporated:
- 2/8/2010
- Type of Entity:
- Corporation
- Alternate Business Name
- Intuitive Motion, Inc.
- Business Management
- Mr. Ben Forman, CEO
- Contact Information
Principal
- Mr. Ben Forman, CEO
Customer Contact
- Mr. Ben Forman, CEO
- Additional Contact Information
Phone Numbers
- (515) 992-6273Other Phone
- (515) 992-6273
Customer Complaints
0 Customer Complaints
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