Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Student Loan Services

Financial Preparation Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

About

Important information

  • Pending Government Action:
    CFPB, The State of Minnesota, North Carolina, and California v Financial Preparation Services

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments’ allegations, which have not yet been proven.

    On October 21, 2019, the Bureau of Consumer Financial Protection, The State of Minnesota, The State of North Carolina, and The State of California filed a Complaint against Prime Consulting LLC, Dba Financial Preparation Services. Charges filed allege the business is in violation of State and Federal law prohibiting charging and collecting advanced enrollment fees, charging and collecting advanced monthly fees, failing to inform consumers that it was the company’s practice to submit forbearance requests on behalf of the consumer, and falsify consumers' family size, marital status, and income to consumers' student-loan servicers, failing to register with the North Carolina Secretary of State as a telephonic seller and misrepresenting the material aspects of their services such as: 

    -Fees paid by consumers were payments toward the consumer's outstanding loan debt;

    -Fees paid by consumers reflected the adjusted amount of the consumers' periodic payments toward their outstanding loan balance;

    -Consumers' loans would be forgiven in whole or in part shortly after enrolling in Student Loan Debt Relief Companies' services;

    -Consumers were eligible or approved for lower monthly payments, including where such payment amounts had been calculated based on an incorrect family size, income, or marital status;

    -Consumers monthly payment amount had been lowered for the life of the repayment plan;

    -Any fees collected would be held in trust accounts maintained by a third party account provider until the Student Loan Debt Relief Companies had performed certain services.

    The matter is pending.

About This Business

This business offers documentation preparation services for student loan debt relief.  

Business Details

BBB File Opened:
11/8/2018
Business Started:
12/24/2013
Business Started Locally:
4/25/2018
Business Incorporated:
12/24/2013
Type of Entity:
Limited Liability Company (LLC)
Business Management:
Mr. Jay Carter, Customer Support Manager

Additional Contact Information

Customer Contacts
Mr. Jay Carter, Customer Support Manager
Additional Phone Numbers
Other Phone: (877) 709-0795
Additional Email Addresses
Customer Service: Email this Business

Additional Information

Business Categories
Student Loan Services

More Resources

Learn More

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.