Packaging Service
Just Right PackagesFind BBB Accredited Businesses in Packaging Service.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning online orders of care packages. Specifically, customer complaints allege customers place orders for a care package from the company website. The company charges their credit card immediately upon placing their order. Some customers allege they never receive their packages, others allege they receive only part of their order or the incorrect items. Customers have also indicated they waited months for their packages to be shipped. Customers attempt to contact the company regarding missing, incorrect items or to request a refund and they receive either excuses from the company or no response at all. Many costumers reported never receiving a refund even after the company indicated they would issue one.
On April 3, 2018 BBB notified the business of our concerns and requested their voluntary cooperation in eliminating the pattern of consumer complaints. As of today, the business has not responded to our request.
Important Information
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Service Area
- 92284
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.