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This business has 1 alert
Important information
- Advertising Review:
Katycharm.com is claiming:
"Exclusive 45-Day Satisfaction Guarantee Easy exchange, return, and refund policy extended for an impressive 45-day duration. Enjoy hassle-free online shopping because your satisfaction is our top priority!"
"No sale is ever final (including clearance sales). Contact us via phone or email anytime, anywhere – we’re here for you!"Consumer allegations indicate that they do not honor these guarantees.
According to the BBB Code of Advertising: ""Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee."
BBB wrote to the company on May 8 and May 15, 2024 requesting substantiation for their claims. As of today's date the company has not responded.
- Advertising Review:
Katycharm.com is advertising customer testimonials on their website which appear to be contradicted by allegations in consumer reports we have received.
According to the BBB Code of Advertising: ""In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if it is not genuine and does not actually represent the current opinion of the endorser."
BBB wrote to the company requesting substantiation for their advertising on May 8 and May 15, 2024. As of today's date the company has not responded.
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