Business ProfileforBerryLook
Current Alerts For This Business
In January 2019, BBB investigated the business practices of Berrylook.com.
BBB has received information consumer complaints and reviews this business may: fail to provide consumers with necessary confirmation details; fail to offer consumers tracking information for purchased products; fail to honor promised delivery time; fail to deliver products that are of the same quality as advertised; fail to disclose products are delivered from China directly; fail to honor consumers request for returns and refunds; fail to respond to consumer requests; and fail to respond to BBB complaints. BBB contacted Berrylook.com regarding business practice concerns. The business did not respond.
Additional business information
On 2/11/2019, BBB requested BerryLook to substantiate claims made on it's business website which currently advertises:
- products that are of significantly better quality than products delivered;
- inaccurate delivery times, as consumers report delivery is delayed beyond those specified times;
- and a return and refund polices stating they will accept returned products, however no return address is advertised for consumers.
According to BBB Code of Advertising 1.1-1.4:
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
BBB contacted BerryLook regarding advertising concerns. The business did not respond.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 4875 E Hunter Ave, Anaheim, CA 92807-2005
- BBB File Opened:
- 7/30/2018
- Years in Business:
- 7
- Business Started:
- 4/26/2017
- Type of Entity:
- Sole Proprietorship
- Alternate Business Name
- Berry Look
- Luvyle.com
- Luvyle.com
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
0 Customer Complaints
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