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Important information

• Additional Info:

  According to consumers who have attended recent presentations hosted by Five Star Adventures, they received a postcard in the mail that appeared to be coming from American Airlines. The postcard states the following:
  
  "In celebration of our New Year packages, we've selected you to receive 2 roundtrip airfares to anywhere in the contiguous U.S. good for the next 12 months.
  
  Call within 48 hours and receive 3 days and 2 nights hotel stay at major brands."
  
  When consumers call the toll free number listed on the postcard they were invited to attend a 90 minute presentation at a hotel in Tucson, AZ presented by Five Star Adventures. Callers are told they are required to provide two forms of identification in order to attend the presentation: a photo I.D. and a major credit card. According to attendees they are also asked to provide complete contact information, age, marital status, employment status, combined household income, citizenship and whether or not they presented a major credit card or debit card at the time of check in.
  
  The following disclaimer is included (in part): The purpose of your visit is to introduce you to our unique concept of travel by means of a personalized presentation. In order to receive your promotional gifts, all we request is 90 minutes of your time to attend an informative presentation describing the exciting vacation opportunities Five Star Adventures has to offer. Consumers who have attended the presentation tell BBB that the program offered is to rent timeshares and that there is a fee associated with the "free" airline tickets.
  
  According to American Airlines website this postcard is not from American Airlines and "if you receive a phishing fax or postal mailing, please scan the examples and forward via email to webmaster@aa.com. You may also want to file a complaint with the U.S. Postal Inspection Service." To view copies of the postcard please visit the following link from American Airlines website: http://www.aa.com/i18n/disclaimers/fly-away-promo-phishing.html.
  
  BBB requested the business to complete a standard business questionnaire to provide information regarding the nature of the business and background information on the business and its principals. We have received no response or return mail from the business. We have also left messages for the business and have not received a returned call.
  
  Consumers tell BBB the free trips that are offered as incentives are difficult or impossible to book and usually require an upfront "good faith" deposit prior to any attempt to use the free travel certificate. Refunds of the upfront deposit are also difficult to get. The free trips are often used as bait to up-sell. BBB urges extreme caution if you respond to this or similar offers.