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Important information

• Additional Info:

  BBB has received information this business may process incorrect orders and/or ship broken or defective items to consumers. In addition, BBB has also been informed of difficulty in receiving business correspondence regarding refunds or replacement merchandise. BBB contacted Mynamenecklace.com regarding business practice concerns. The business did not respond.

  If you have questions regarding the business return or cancellation policy, please read below or click here. If you have questions regarding the business Terms & Conditions, please click here.

  Disclaimer and Limitation of Liability: “If a product offered by MyNameNecklace itself is not as described, your sole remedy is to return it in unused condition.All of MyNameNecklace products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein [warranty only exists for gold jewelry], MyNameNecklace disclaims all warranties, either express or implied, of any kind with respect to products sold on the MyNameNecklace site.”

  Return Policy: “New, unworn items can be returned to MyNameNecklace within 60 days of delivery. Please note that because all our personalized items are one-of-a-kind,those returns will incur a 30 percent restocking fee.”

  Cancellation Policy: “We liked to get started creating your customized jewelry immediately, so if you need to cancel a purchase, please do so within 12 hours.Cancellations made more than 12 hours after ordering may be subject to a 30 percent restocking fee.”