Business ProfileforArch Vacations
Additional business information
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On October 12, 2016, the Arizona State Attorney General issued a Civil Complaint for Injunctive and Other Relief against defendants, Arch Vacations, Inc. and Darlene Ziebell. This complaint seeks to remedy repeated violations of the Arizona Consumer Fraud Act and violations of the Arizona Telephone Solicitations Statute. The Arizona Attorney General has found that defendants misrepresented the true cost of their vacation certificates, what the cost of their certificates included, the consumer’s flexibility and security in redeeming purchased vacation certificates, terms and conditions related to their services and the travel agency’s ability and readiness to secure promised reservations. In addition, the defendants were found to have never registered with the Secretary of State as a telephonic seller, to have never posted a bond as sellers and to have conducted sales presentations without providing required disclosures.
If you believe you have been a victim of consumer fraud or for further details regarding this complaint, please contact the Attorney General's Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6504, or outside the Phoenix and Tucson metro areas at (800) 352-8431. Bilingual consumer protection staff is available to assist. Complaints can also be filed at www.azag.org. If you have any questions regarding contracts or other dealings with Arch Vacations, Inc., please contact your personal legal representative. If you do not have an attorney you may wish to contact the Arizona Bar Association’s AZ Law Help at www.azlawhelp.org, or at 602-257-4434.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 3420 E Shea Blvd, Phoenix, AZ 85028-3345
- BBB File Opened:
- 2/25/2014
- Business Started:
- 1/12/2012
- Business Started Locally:
- 9/4/2012
- Business Incorporated:
- 1/12/2012
- Type of Entity:
- Corporation
- Alternate Business Name
- Arch Vacations, Inc.
- Business Management
- Ms. Darlene Ziebell, President
- Contact Information
Principal
- Ms. Darlene Ziebell, President
Customer Contact
- Ms. Darlene Ziebell, President
- Additional Contact Information
Fax Numbers
- (602) 357-4822Primary Fax
Email Addresses
- Primary
- (602) 357-4822
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.