About

Local BBB:

Better Business Bureau Serving the Pacific Southwest

BBB File Opened:

6/3/2019

Business Started:

9/1/1988

Business Incorporated:

2/19/2019

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

International Sports Sciences Association LLC

ISSA

ISSA

Business Management:

Mr. Salvatore A Arria, Partner

Ms. Ashley Thompson, Director

Cameron Baker, Manager of Customer Support

Ms. Beth Willard, Manager

Additional Information

Refund and Exchange Policy

General Refund Policy: 

All sales are final seven (7) days after the date of purchase (the "Return Period"). In other words, as of the 8th day following the date of purchase, the Company will not provide refunds or accept returns. You must contact your Success Coach within the Return Period to request a refund. If you have attempted the final test, exam or proctored exam associated with the product or service you purchased, you will not be entitled to a refund. A 10% return processing fee is applied to all refunds and is based upon the "Product Price", which is the total purchase price including applicable taxes minus all standard fees charged at the time of purchase. The following standard fees are nonrefundable: shipping and/or handling, application, administration, test extension, late cancellation, retest, workshop transfer, program extension, petition, recertification, and recertification late fees. Refunds are only available for the portion of the "Product Price" already paid. Often products are sold as packages (e.g., electronic textbook, online program, and final exam). Refunds are not available for individual items within a Product Package. If an item within a Product Package is defective, you can request an exchange of that item by contacting your Success Coach within the Return Period.

Some products are exempted from the refund policy, including Continuing Education Units and CPR certifications.

All refunds are issued in the same form as the original payment, except if you elected an installment plan the refund will be issued to the most recent form of payment.

Job Guarantee Refund policy:

ISSA offers a money back job promise guarantee to candidates who have completed the Certified Personal Trainer program. The ISSA job promise guarantee is only available to United States customers. To qualify for the money back job guarantee:

• You must be a US Resident;
• You must have purchased the Certified Personal Trainer Program after June 1, 2018;
• You must have completed the course requirements;
• You must be current on all payments with no defaults or extensions;
• You must take and pass the NCCPT Certified Personal Trainer NCAA Accredited proctored exam;

The Job Guarantee Refund applies only to the purchase of the Certified Personal Trainer Course and the related price paid. The refund amount will be equal to the price, less discounts, of the Certified Personal Trainer Course, as stated on the student's receipt.

To request a refund, you can obtain a copy of the Job Guarantee Request Form by sending an email to jobguarantee@issaonline.com or calling Student Success at 800-892-4772. The form must be completed in full, with all required information as stated on the Job Guarantee section of our website. By submitting your refund request form, you are consenting to ISSA contacting the employers in which you have listed to confirm application and non-selection for the personal training position. Please allow for up to 30 days for the refund to be issued. Any refund issued will be automatically refunded to the original payment form.

The job guarantee terms are subject to change and any changes will be binding. The most updated terms can be found on our website: https://www.issaonline.com/company/job-guarantee.cfm.

Business Categories

Training Programs, Personal Trainer, Health Consultants, Exercise Programs