Business ProfileforAmerica's Car Mart, Inc.

Customer service is not their top priority at Car Mart they seem to prey on people they willingly know buy cars with serious mechanical problems and sell the cars $3500 above market price as per Cynthia because of covid. While pressing people to buy their protection and service contract. I and my friend Nadine went to Car Mart on 11/22/21 I was met by the salesperson Mason. We tried 2011 Dodge Caliber I test drove the vehicle the rear end sounded bad it sound like it was getting ready to fall out; so we test drove 2013 Nissan Sentra it drove ok on the short test drive. And they stressed I need to get a service contract or protection plan. I took it home and proceeded to drive first thing I had to put air in all the tires then I drove around town it started jerking going up or down a hill. I brought it back and asked did they have these vehicles checked out before they sold the car Lacy said no. They then let me test drive a 2005 Cadillac Deville and heavily stressed that I needed to purchase a service contract which I did they did not tell me the price till I was filling out the contract they stated it was 8,999 for the car I asked why so high they said everybody overpriced their vehicles. I needed a car so I sign the contract with the service agreement which was 999.00. On 11/30/21 I called back I have an oil leak and the display for the tire pressure ,mileage is completely wrong. I talked to the General Manager Cynthia she sated I am not able to get inyo another vehichle but I could bring it in and they qill fix it. I asked if I could cancel the contract she said yes but I would not get my refund back. Now even though I have a seven-day satisfaction guarantee they said since I brought back the Nissan I can not return the Cadillac within the 7 days as the satisfaction statement says that it is no longer valid. I believe they have false pretenses when they sell these vehicles and press people to purchase the protection plan and service agreement especially if they do not have a mechanic to check the vehicle out and believe they are price gouging on these vehicles