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Find a Location

Walmart has 3011 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWalmart

    Discount Stores
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Additional Complaint Information:
    This is the BBB Business Profile for Walmart stores and reflects activity associated with store matters only.
    Walmart.com is headquartered in San Bruno, California. Complaints regarding purchases made online at Walmart.com should be submitted to BBB serving the San Francisco Bay Area and Northern Coastal California for processing.
    The BBB may be contacted by e-mail at info@bbbemail.org or by phone at (866) 411-2221.
    To view the BBB Business Profile for Walmart.com, please visit www.bbb.org/us/ca/san-bruno/profile/online-shopping/walmartcom-1116-64742.

    Complaints involving Walmart Credit Card issues are processed by the BBB in Richmond, Virginia through Capital One. The Richmond BBB's office may be contacted by e-mail at info@centralvirginia.bbb.org or by phone at (804) 648-0016.

    Additional business information

    Government Actions:
    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On August 14, 2019, in the 18th Judicial District of Kansas, Walmart, Kroger/Dillons, and P&GD (a Proctor & Gamble Company affiliate) which supply health & beauty products nationally have entered into a consent judgment and injunction with the Office of the District Attorney and agreed to pay $39,467.00. The District Attorney's Consumer Protection Division investigated sales of Olay brand soap advertised using the words "TWIN PACK Buy 2 & Save" but which were more expensive than the single pack displayed next to it.

    The investigation alleged that Sedgwick County Consumers generally spent approximately $0.30 - $1.00 more when buying the "TWIN PACK", however, the "TWIN PACK" contained bars of soap approximately 15% smaller that the single pack.

    The District Attorney's Consumer Protection Division's investigation concluded Walmart, Kroger/Dillons and P&GD violated the Kansas Consumer Protection Act.

    All three Defendants agreed to a consent judgment without a trial and acknowledged the purpose of the judgment was to address restitution, specific performance, civil penalties, and investigative expenses. Due to the inability of finding the actual consumers, the Defendants agreed to pay $19,000.00 in restitution indirectly, to a bona fide charitable. The Defendants also agreed to pay a $19,000.00 civil penalty, along with court costs and investigative expenses.

    To view the Press Release in its entirety clink on the following link, http://bbb.org/h/jzay

    Pending Government Action:
    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.

    On December 22, 2020, the Department of Justice filed a civil complaint alleging that Walmart, Inc. unlawfully dispensed controlled substances from pharmacies it operated across the country and unlawfully distributed controlled substances to those pharmacies throughout the height of the prescription opioid crisis.

    The complaint alleges that this unlawful conduct resulted in hundreds of thousands of violations of the Controlled Substances Act (CSA). The Justice Department seeks civil penalties, which could total in the billions of dollars, and injunctive relief.

    If Walmart is found liable for violating the CSA, it could face civil penalties of up to $67,627 for each unlawful prescription filled and $15,691 for each suspicious order not reported. The court also may award injunctive relief to prevent Walmart from committing further CSA violations.

    The matter is pending. For more details go to https://www.justice.gov/opa/pr/department-justice-files-nationwide-lawsuit-against-walmart-inc-controlled-substances-act.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Walmart has 3011 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      702 SW 8th Street, M.S. 0705, Bentonville, AR 72716-6209
      BBB File Opened:
      8/2/1990
      Years in Business:
      64
      Business Started:
      1/1/1960
      Business Incorporated:
      3/31/1970 in DE, USA
      Type of Entity:
      Corporation
      Number of Employees:
      2000000
      Alternate Business Name
      • Wal-Mart Supercenters
      • Wal-Mart Stores, Inc.
      • Wal-Mart
      Contact Information

      Principal

      • Mr. Shawn Shearer, Operations Manager

      Other Contacts

      • Customer Service

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tim W

      1 star

      11/30/2021

      I have an order back in September. There are missing items in the package and the package came in sealed and perfect condition. I found out that there are missing items and I contacted Walmart. They just straight closed my account. How can this be happened as a big company. Customer service require me to dispute with bank. And bank denied the dispute.... Now I just took the loss

      Local BBB

      BBB Serving Arkansas

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