We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          BBB Serving Southeast Tennessee & Northwest GeorgiaBBB Operations Staff

          Learn More About This BBB

          • Michele Mason

            President/CEO

            423-266-6144

          • Gidget Knight

            Vice President/COO

            423-266-6144

          • Lisa Geren

            Regional Vice President/Cleveland Office

            423-475-8676

          • Mike Boss

            Accredited Business Specialist

            423-475-8675

          • Rene Gould

            Director of Business Relations

            423-266-3144

          • Barry Pearcy

            Director of Business Services & Marketing

            423-475-8672

          • Debbie Sanders

            Marketplace Information Specialist

            423-266-6144

          • Carol Scandale

            Operations and Investigations Specialist

            423-266-6144

          • Shari Heartsong

            Business Relations Representative

            423-558-2606, ext. 103

          • Luisa Narvaez

            Business Relations Representative

            423-558-2606, ext. 107

          • Mike Sharp

            Business Relations Representative

            423-558-2606, ext. 115