Business ProfileforGrand & Toy Limited
Current Alerts For This Business
On February 25, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. On March 15, 2021, the company provided the following response:
"We, the understated parties, having been notified of the pattern of customer complaints filed
against Grand & Toy Limited over the past 12 months, hereby agree to work toward eliminating the pattern of complaint through the procedures or steps outlined below. We further agree to abide by the promised terms.
The recent complaints against Grand & Toy were caused by some pricing errors received from our vendor that resulted in incorrect pricing being published on our website. Grand & Toy acted quickly by removing the affected products, cancelled the incorrectly priced orders and notified all impacted customers with the following communication:
Unfortunately, the product on your order was canceled due to a vendor pricing error on our website. We apologize for the situation that occurred ; G&T has removed or corrected affected products on our site, as well as communicated order cancellations with our customers. While we understand this error may be inconvenient, no further action or compensation will be provided. Please feel free to visit our terms and conditions (see GT.com/link to it)
Please note there were no funds withdrawn; this is a pre-authorization transaction not a debit, your bank still holds your funds, this will be released by your financial institution. Depending on your bank, it can take 3-7 days. They may be able to release this sooner by giving them a call. G&T does not take the payment transaction until goods physically ship
out to our customers. This is standard for online purchases.
In an effort to reduce/eliminate this from reoccurring we have put additional checks in place that will have any pricing issues flagged and held for manual review prior to being published on our site."
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 200 Aviva Park Dr, Woodbridge, ON L4L 9C7
- BBB File Opened:
- 16/8/1999
- Years in Business:
- 32
- Business Started:
- 1/9/1992
- Alternate Business Name
- Your Office Source Inc
- Contact Information
Principal
- Mr. David Cooper, Vice President
Other Contacts
- Mr. Chris Corrigan, Manager
- Additional Contact Information
Fax Numbers
- (519) 888-0382Other Fax
Phone Numbers
- (416) 510-7501Other Phone
- (519) 888-9605Other Phone
Email Addresses
- Primary
- Other
Website Addresses
- (519) 888-0382
Customer Complaints
0 Customer Complaints
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