Business Profile
Medical Equipment
Knee Walkers CanadaFind BBB Accredited Businesses in Medical Equipment.
Complaints
Current Alerts For This Business
Pattern of Complaints:
BBB files indicate that this business has a pattern of complaints concerning delivery and customer service issues. Specifically, consumers allege that products have not been received and there is a lack of communication from the business regarding their concerns.
On January 21, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. BBB received the following response:
"It is true that recently we have not been able to fulfill orders in a timely fashion, largely driven by temporary inventory shortages but we have been issuing refunds as requested. I would be happy to deal with each individual complaint if it has not been resolved."
On January 21, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. BBB received the following response:
"It is true that recently we have not been able to fulfill orders in a timely fashion, largely driven by temporary inventory shortages but we have been issuing refunds as requested. I would be happy to deal with each individual complaint if it has not been resolved."