Business ProfileforExpress Heat Therapy
Current Alerts For This Business
According to Section 30 of the BBB Code of Advertising (Testimonials and Endorsements), any advertising which uses testimonials or endorsements is likely to mislead or confuse if it is not genuine and does not actually represent the current opinion of the endorser. Advertisers that compensate consumers for leaving feedback on third-party online blogs or websites must ensure that consumers disclose such facts on those sites.
Additionally, Section 20 (Warranties and Guarantees) states that sellers should advertise that a product is warrantied only if the seller promptly and fully performs its obligations under the warranty. If the consumers is required to provide payment in any form in return, it must be disclosed to consumers at time of purchase.
The company provided the following response:
"The warranty detail is explained on our website at the bottom of our FAQ page. Also it is explained at the point of sale in person.
Basic breakdown:
If something happens to the heat pad and it needs a replacement, the customer is asked to send a picture of the heat pad and a receipt for proof of payment and damage.
Then the customer is given 2 options. Option 1 is to set a pick a time that is provided to meet with our 3rd party rep to pick up their replacement for free. Option 2 is to pay for shipping and handling and have their replacement sent to them. If neither option works for the customer due to time restriction or desire to save money on the shipping, we then offer a 3rd option. 3rd option is to write positive reviews for the company. It is then when we take money out of our advertising budget and pay for the shipping/handling charges for the customer out of pocket."
In light of the questions that this practice raises regarding the authenticity of reviews, BBB has removed reviews that may have been affected by this practice.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 14 - 320 Don Park Rd, Markham, ON L3R 1J4
- BBB File Opened:
- 23/3/2016
- Years in Business:
- 9
- Business Started:
- 1/12/2014
- Additional Contact Information
Phone Numbers
- (647) 299-1917Other Phone
Email Addresses
- Primary
- Other
- (647) 299-1917
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.