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Important information

• Additional Info:

  On September 9, 2024, BBB Serving the Atlantic Provinces sent a letter to Thriftlodge by Wyndham to their email address indicated on the invoice issued by the business.

  
  Receiving no response, BBB sent a second email on September 23, 2024 by the business.

  
  The letters were prompted by recent complaints received by BBB which did not receive a response by the business; as well as several phone inquires by consumers.

  Consumers report :

  1.Bedbug infestation - Bedbugs were found on the beds, causing bites to both children and adults. 

  2.Unclean room conditions - Floors were found to be dirty, toilet had stains and bedding was dirty and muddy. 

  3.Lack of responsive customer service - Front desk provided no immediate solutions despite of evidence provided by the consumers. 

  Booking a hotel room is usually one of the first steps when planning a vacation. With so many options, it can be a daunting task, but with the right approach, it can be a smooth and enjoyable experience. Here’s a step-by-step guide to help you navigate the process, complete with tips to ensure you get the best value and avoid potential pitfalls -

  
  Define your needs - Start by determining your travel dates, preferred location, and budget. Consider the amenities that are important to you, such as free wifi, breakfast, parking, onsite laundry, fitness center, or a pool.
  
  
  Use reputable websites - Utilize trusted hotel booking sites like Expedia, a BBB Accredited Business, or directly visit hotel websites. These platforms often provide reviews, ratings, photos, and detailed descriptions. If you use a travel agency (online or bricks-and-mortar) or a third-party booking site, ensure the site is legitimate. Avoid trusting a website because it appears legitimate or near the top of online search results. 
  
  
  Compare prices - The best hotel deals are often available far in advance. Planning will offer time to research different sites, compare options and amenities, and lock in a reasonable rate, plus it will lower the risk the destination will be all booked up. Check multiple sites to compare prices, and don't forget to look for any special discounts offered through memberships that might be available. 
  Check BBB.org. No matter how the reservation is booked, research the hotel, travel agency, or online site at BBB.org to ensure they have a good reputation with previous customers. Read the complaints and customer reviews to see how well the company or site has handled previous problems. Look at their business profile to see if they are BBB Accredited. 
  
  
  Focus on recent reviews. Prioritize recent reviews to ensure the information is current. Pay attention to both positive and negative comments to get a balanced perspective of consumer experiences.