Information and Alerts
Alert Details
This business has 1 alert.
Alert
On February 28, 2024, Skate On Demand came to the attention of BBB through our BBB scam tool. At that time the consumer reported booking skating classes and paid by e-transfer but did not receive membership account details as promised.
BBB contacted the company to obtain updated information including a contact person, their start date, a brief description of products or services they offer In addition BBB also requested confirmation of their physical locations and mailing addresses, including their Head Office. Finally, BBB requested clarification on their registration process and how to contact them if they do not get the registration details after making purchases through their company.
As of March 26, 2024, BBB has not received a response to our request for information. The postal mail communications were returned to the sender. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practice.
Important Information
Advertising Review
The business did not respond to BBB’s request for revisions and clarification in its advertising.
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