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Important information

• Advertising Review:

  On December 5, 2022, BBB asked the business to substantiate the following claim appearing in online advertising and on Facebook.  BBB's Code of Advertising requires advertisers to be prepared to substantiate such claims through proof of insurance and certification or modify to include the name of the insurer, to provide photos of labels of each biodegradable cleaning product that they use in their business and clarification on how the discount applies. The business did not respond to BBB’s request for revisions and clarification in its advertising. BBB is awaiting the business’ reply.
  
  
  "Our employees are thoroughly interviewed, screened and background-checked, trained, oriented, and insured"
  "At Your Service! Licensed and Bonded"
  "Try Our FREE online Estimator Now! Get 5% OFF when you book online"
  "Book online and get 5% Off"
  "All our Cleaning Agents are Professional Trained by a Certified Cleaning Instructor from IAP (International Association of Professions Career College)"
  "We only use Biodegradable and All-Natural cleaning products to ensure your family and guests are 100% safe!"
  
  Applicable section of the BBB Code of Advertising:
  1. Basic Principles of the Code
  1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
  1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
  1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
  1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.