Business ProfileforGifts Engraved Co
Current Alerts For This Business
As of February 25, 2020 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Customer Service Issues:
-Consumers cannot reach business by email, phone or through the website
-Consumers did not receive the product after payment was made
-Consumers did not receive a refund when requested
-Consumers were told they will get confirmation and tracking numbers but never received
We offered Gifts Engraved Co. the opportunity to address the above identified patterns. We did not receive their response.
Additional business information
The Abbotsford BC address found on giftsengravedco.com is a residential address. BBB has confirmed that the Abbotford BC address does not belong to Gifts Engraved Co. The phone number provided by Gifts Engraved Co on giftsengravedco.com uses an Alberta area code. BBB called this number on several occasions. Each time the call did not connect and there was no ability to leave a message.
The website also instructs consumers to return items to a residential address in New York, New York. When this is address is searched, two other online retailers use the same address for returns. These additional retailers provide the same disconnected BC phone number as a method to contact customer service.
Gifts Engraved Co provided 2 different email addresses (help@giftsengraved.com and help@giftsengravedco.com) for contact, emails were sent but bounced back. The emails were unable to be delivered.
The return policy found on giftsengravedco.com may cause confusion for some consumers. While the policy does state that personalized items are not eligible for refunds, they also state Satisfaction Guaranteed. It is generally understood that Satisfaction Guaranteed means that retailers will refund consumer 100% of the purchase price of an unsatisfactory item without limitations.
On June 26, 2019 BBB contacted Gifts Engraved Co with a request to provide clarification on their Satisfaction Guaranteed statement. As of July 11, 2019 BBB has not received a response. Should a response be received BBB will update this report to provide a summary of the businesses response.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- Abbotsford, BC V2T 5C5
- BBB File Opened:
- 23/4/2019
- Alternate Business Name
- Trap Fish
- Tiger Gizmo
- Additional Contact Information
Phone Numbers
- (780) 240-7098Other Phone
- (778) 232-2196Other Phone
Email Addresses
- Primary
- (780) 240-7098
Customer Complaints
0 Customer Complaints
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