About

Local BBB:

BBB Serving Southern Alberta and East Kootenay

BBB File Opened:

7/6/2004

Business Started:

1/4/2001

Alternate Names:

Second Chance CPR & First Aid

Spectrum Safety Services

Business Management:

Joanne Arsenault, Operations Manager

Pierre Schaaf, Director

Telly Demetrius, Director

Jazmine Struthers, Business Development Manager

Al Joly, Owner

Additional Information

Refund and Exchange Policy

Purchase Policy
Their goal at Spectrum Safety Services is to make your course registration experience easy,efficient and equitable, so you can get your training as quickly aspossible. The following policies are designed to ensure yoursatisfaction and understanding of their online registration process. Ifyou have any questions about the information below, please contact info@firstaidsafetytraining.ca
Before completing your registration, carefully review the details forthe course you have selected.  Please make sure that you have selectedthe course you require on the correct date.  Mistakes are not easilyrectified after the sale has been confirmed.
Course confirmations are sent by email only.  It is possible that theconfirmation email may be lost or filtered by an anti-spam program.  Ifyou have not received your confirmation email within 24 hours of yourregistration, it is your responsibility to contact them to confirm yourarrangements. Course reminders are not issued.
Class schedules and timelines are strictly followed.  Arriving latefor your course may cause you to be turned away at the door.  Refundsare not issued for individuals who are turned away at the door for latearrival or non-attendance (no-shows).

General Course Policy
Spectrum Safety Services and Second Chance CPR & First Aidreserves the right to dismiss any student from a class for disruptive orinappropriate behavior. Students who are disruptive or exhibitinappropriate behavior will be removed from class and NO REFUND ORCREDIT WILL BE ISSUED.
They understand that in many situations, students may need to be incontact with their offices on an occasional basis. Please be courteousto the other students and the class instructor and instruct youremployees to make these calls ONLY during a break or at lunch. Duringclass all students are required to mute or turn off pagers/cell phonesand refrain from using text messaging.
If you need to get a message to a student, please contact our officeat 780-429-6757 and they will get a message to the student to call ontheir next break. They will NOT interrupt a student or allow the use of acell phone during class unless it is an actual emergency.
All courses have maximum registration limitations based on regulatoryrequirements. All registrations are taken based on a first registered,first served basis and then based on pre-payment of registration fees.
Cancellation Policy
Once an individual has registered and paid for a course, a spotis reserved for that individual.  Class sizes are limited so they therefore employ a cancellation policy regarding refund or transfer ofcourse fees. Once you have received confirmation of your reservation forthe training course you will be liable for the entire course fee unlessyou give 2 full business days notification of cancellation.
Please note that since our administrative offices are closed on weekends and statutory holidays, business days do not include Saturdays, Sundays and statutory holidays.

For bookings cancelled with more than 2 full business days noticeprior to the start of a course, registration fees will be refunded ortransferred to another course at no cost or consequence. Changes tocourse bookings must be done in person or over the telephone duringbusiness hours.  Cancellation or transfer requests by email or voicemail are not allowed.
For bookings cancelled with less than 2 full business days notice prior to the start of a course, registration fees are NOT refundable.
Consideration will be given to in-person or telephone requests to re-schedule a course after the cancellation deadline has passed, but NOT on the day of a course.  A transfer fee of $40.00 will apply in this situation.  Transfers mustbe confirmed and paid at time of rescheduling and can not be scheduledfor more than 30 days into the future. Changes to course bookings mustbe done in person or over the telephone during regular business hours PRIOR to the original course date.  Cancellation or transfer requests are not accepted by email or voice mail.
Refunds and course transfers will not be considered on the day of any course or for non-attendance (no-show) to a course.
Cancelled or Postponed Events
Occasionally, courses are cancelled or postponed due tounforeseen circumstances such as weather conditions or situationsaffecting the instructor or attendance. Notification of any changes ismade via email at least 24 hours prior to the scheduled start of thecourse.  When this occurs, Spectrum Safety Services and Second ChanceCPR & First Aid will make every effort to ensure you receive aprompt refund. Spectrum Safety Services and Second Chance CPR &First Aid assumes no liability for cancellation of courses for anyreason. Any ancillary costs related to the student taking a class(including but not limited to: airfare, travel, hotel, per-diem,mileage, lost employee wages or salary) are the responsibility of thestudent and/or the employer. If a class is cancelled, Spectrum Safetyand Second Chance CPR & First Aid’s liability is limited to theamount of the registration fee ONLY. It is suggested that, prior tomaking any travel reservations, you contact our Registrar at (780)429-6757 to confirm if a class has sufficient enrollment. If a course iscancelled, please contact them for information on receiving a refund.Please make sure to include/provide your transaction confirmation numberso they can expedite your refund if applicable.
Our Privacy Policy
By purchasing a course online, you agree to receive emailupdates from them (e.g., changes to course location, time, etc.). Yourpersonal information will not be shared at any other time with any otherparty but may be used to contact you once your certification expires,or to inform you about other courses they offer that may be of interest toyou. If you have any questions about these terms and conditions, pleasecall  (780) 429-6757 prior to registering for your course.

Business Categories

Safety Consultants, CPR Certification, Fire Protection Consultant, First Aid Instruction, First Aid