About

Local BBB:

Better Business Bureau of Greater Ottawa

BBB File Opened:

12/8/2017

Business Started:

1/9/2014

Type of Entity:

Sole Proprietorship

Business Management:

Ronald Nadeau, Owner

Number of Employees:

1

Additional Information

Refund and Exchange Policy

RETURN POLICY

Items may be returned within 30 days from the date of purchase for a full refund minus the cost of return shipping, provided they are accompanied by our supplied return authorization # and are shipped to us in their original packaging exactly as first received.

Returned items must be in new selling condition and in their original packaging. To return an item you must first contact My Scooter to obtain a Return Authorization Number. Please do not return items without an RA #. Returned items with no RA # will be refused or returned at the shipper’s expense. Refunds will be issued by mailed cheque immediately upon inspection of the authorized returned undamaged goods.

RETURN GUIDELINES

1) You are only responsible for the cost of shipping an item back to My Scooter for an otherwise full refund. We do not charge any restocking fees and we absorb the loss of our original shipping costs to you.

2) A returned item must be re-packaged carefully in it's original packing material and be clearly marked with our RA # on the shipping label for a credit to be processed accurately.

3) Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded.

4) All returned items damaged due to improper packaging must be replaced and/or repaired at the sender’s expense.

5) If we delivered the unit to you within our service area then we will pick it up undamaged at no charge.

In summary your only cost to return an item to us for a full refund is it's shipping cost back to Edmonton, provided the above return guidelines are met. If we've done our jobs properly by recommending a suitable item for you after having discussed your needs and requirements the risk of return should be low, and there are in fact very few returns.

If you do need to return an item to us we will send you a return shipping label and arrange for a prepaid courier pick up on a day that's convenient for you. The amount deducted from your refund will be $100.00-$125.00 return shipping cost, depending where in the country you reside, and provided the return guidelines are met.

Business Categories

Mobility Scooter, Stair Lift, Electric Scooter