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Important information

• Additional Info:

  On May 24, 2022, BBB initiated an investigation on Dinosaur Tales Clothing Co., an online retailer of children’s apparel. The investigation was prompted by consumer complaints, alleging non delivery of goods. The business indicated that it would not respond to complaints through BBB’s conciliation process.

  On May 25, 2022, BBB checked the business’ website (URL) to determine when it was created. The website was created on April 20, 2022. The registrant’s information was not disclosed.

  While Dinosaur Tales Clothing Co. (DTCC) displays an Edmonton address for returns on its website, the business has confirmed that they are not physically located at that address. BBB requested that the business provides its current address but has not received a reply to date. BBB urges caution when choosing whether to do business with a company whose physical location is unknown.
  

  BBB offers these tips for safe online shopping:

   Know the advertiser. Some of the best deals are only available online, but be careful. It’s easy for a fake site to mimic a famous retailer’s website, so make sure you are shopping with a legitimate site. If the site is missing contact information, that is a red flag. Check out retailers at BBB.org before you shop.

   Check a site’s security settings. If the site is secure, its URL (web address) should start with “https://” and include a lock icon on the purchase or shopping cart page.  

  Be a savvy shopper. When shopping online, be sure to take your time and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; know before you buy.

  Protect personal information. Read a site’s privacy policy and understand what personal information is being requested and how it will be used. If a site doesn’t have a privacy policy, that’s a big red flag that it may be a scam.

  Think before you click. Be especially cautious about email solicitations and online ads on social media sites. Many sketchy retailers advertise great deals or trendy clothing that don’t measure up to the promotional hype.

  Beware of too-good-to-be-true deals. Offers on websites and in unsolicited emails may offer free or very low prices on hard-to-find items. There may be hidden costs, or your purchase may sign you up for a monthly charge. Look for and read the fine print.

  Shop with a credit card. In case of a fraudulent transaction, a credit card provides additional protections; it’s easier to dispute charges that you didn’t approve or to get your money back if there is a problem. Debit cards, prepaid cards or gift cards don’t have the same protections as a credit card.
  

  Keep documentation of your order. Save a copy of the confirmation page or email confirmation until you receive the item and are satisfied. Be sure to know and understand the return policy and keep this documented with your purchase records. 

  Keep a clean machine. Install a firewall, anti-virus, and anti-spyware software for network security. Check for and install the latest updates and run virus scans regularly on your computer, tablet, and smart phone.