Collections Agencies
Southwest Mediation ServiceFind BBB Accredited Businesses in Collections Agencies.
Information and Alerts
Alert Details
This business has 2 alerts.
Alert
BBB received several complaints against this business in a short timespan. This influx of complaints prompted an internal investigation of the business’s practices. Based on complaints submitted to BBB, it appears this business has been acting as a debt collector. BBB sent correspondence to the business by email and postal mail on August 30, 2021 and September 8, 2021. Our letters requested the following:
- Information regarding where the business is physically located.
- A list of any and all website urls the business operates.
- Samples of customer contracts, agreements or documents requiring customer signatures.
- The names and contact details for the owners and officers of the business.
- An explanation of their affiliation, if any, with Southwest Mediation Service of Henderson, NV.
- A current phone number to reach the business.
- Information concerning the business’s legal registration in the state of Wyoming. BBB has been unable to locate a registered entity under Southwest Mediation Services when searching the Wyoming Secretary of State’s database.
The business did not respond to this inquiry.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints.
Consumers allege being called repeatedly by representatives of this business despite requests for no further contact. Some complainants report receiving robocalls from the business.
Furthermore, consumers allege being told they owe an outstanding debt that they are not able to validate.
The business did not respond to BBB’s concerns listed above.
Important Information
Additional Info
The address listed for this business appears to be a Commercial Resident Agent’s location and is typically not a physical place of business. The registered agent service that operates this facility commonly acts as the agent of record for official state paperwork filings, accepts legal documents on behalf of the business and forwards mail to the business representatives at their actual physical location.
Reason for Rating - Factors Lowered
Length of time business has been operating
Reason for Rating - Factors Lowered
11 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 11 complaint(s) filed against business
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Reason for Rating - Factors Lowered
Failure to be transparent about ownership, location, or products/services offered
Service Area
- WY
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