Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB detected a pattern of complaints for Sportsman’s Connection and sent a letter to them regarding this pattern on May 24, 2024. A response was received from them on June 7, 2024 addressing the reported issues involving consumers stating they paid for products with a delivery estimate of 7-21 business days, but did not receive their order within the estimated time, or still have not received their order. Consumers also state that attempts to contact the business have gone unanswered.
Sportsman’s Connection states they recognize that these complaints reflect a challenging period for them, particularly during the holiday season. They state the factors that contributed to the delays affecting the filing consumers are a combination of a surge in orders beyond their initial projections, limitations in their manufacturing capacity, disruptions within their GIS department, and challenges in keeping up with personalized customer communications. Listings with exact images of the selected product have continued to be fulfilled in the commonly referenced 7-21 business day average and account for the majority of orders received. The challenges noted above have primarily affected orders for new and custom-requested designs, which are listed to take longer to produce.
They state that to remedy these issues, they’ve implemented significant operational changes aimed at enhancing efficiency and improving customer service. These changes include bringing their manufacturing process in-house, streamlining workflows to expedite the fulfillment process, bolstering their personnel, implementing measures to enhance their communication channels, and improving the clarity of their product listings on their website to provide customers with more accurate information about expected production times. More information about production and shipping/delivery windows can be found on their website FAQ page - https://scmaps.com/faqs/
Sportsman’s Connection states these proactive steps will address the challenges that have been highlighted in the complaints received by BBB and remain committed to providing high-quality products with exceptional service to their valued customers.
Important Information
Customer Complaint
The BBB has received complaints from consumers stating they purchased custom-made wooden maps online but have not received them. According to complainants, specifically, the company takes orders and processes credit cards immediately for amounts between approximately $140.00 - $300.00. It allegedly provides estimated shipping time within 7-21 business days. However, complainants state that the company actually ships the product within 30 to 90 days. Some complainants state that they have never received their map and some state that their custom map arrived with spelling errors. Consumers further allege that the company does not offer refunds stating that the product is custom-made. Lastly, complainants tell the BBB that Sportsman's Connection does not typically respond to emails, phone calls or social media messages.
Service Area
- Douglas County, WI
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