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          Business Profile

          Parking Attendant

          Secure Parking USA

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Parking Attendant.

          Information and Alerts

          BBB RatingF

          Reasons for rating

          • Failure to respond to 3 complaint(s) filed against business
          • 66 complaint(s) filed against business
          • Business has failed to resolve underlying cause(s) of a pattern of complaints

          Alert Details

          This business has 2 alerts.

          Pattern of Complaints

          In May of 2020, Secure Parking USA was notified by BBB that there was a detected pattern of complaints. This pattern involved service issues, customer service issues and billing issues. Many complaints allege confusing or missing signage at the lots, lack of clear instructions, and an inability to reach customer service to assist with billing issues. 

          To date, BBB has not received a response for this identified pattern, and complaints are still occurring as of July of 2023. 

          Alert

          Please note:  According to secureaspot.com, to dispute a parking violation:

          Review the invalid appeal list first: https://www.secureparkingusa.com/invalid-violation-notice-appeal-list-2/

          To dispute a violation or concerns about a violation, email violations@secureparkingusa.com

          Please allow up to 3 business days for us to respond as we review your dispute.

          Include as much information as possible when filing your dispute.

          *Note: All violations must be disputed within thirty (30 days) of receiving it.
          *We do not tolerate foul language or rude, aggressive, or threatening behavior. Our agents will not respond if any of this is exhibited. We strive for excellence in customer service but ask our customers to please be respectful in the process.

          Service Area

          • Milwaukee County, WI

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