Information and Alerts
Alert Details
This business has 1 alert.
Alert
BBB Serving Wisconsin urges extreme caution with these websites: berneselovers.com and purebredbernese.com.
The Velp Avenue, Green Bay, Wisconsin address the company was not a valid business address. Mail sent to it by the BBB was returned by the Post Office marked, "Return To sender. Not a Valid Address."
Both websites are newly created (February, 2020 and October, 2020) and neither lists any contact information, except for two non-working phone numbers; 920-315-4840 and 920-479-2499. This "company" is not registered as a Wisconsin corporation according to the Wisconsin Department of Financial Institutions (wdfi.org) and no other information can be found about "Purebred Bernese" or "Bernese Lovers."
BBB Serving Wisconsin has received three complaints from out of state consumers in December, 2020 and January, 2021 alleging they paid money for a Bernese Mountain dog puppy but never received it. In all cases, once they paid their money, all communication from the "company" stopped. One complainant paid $425, another paid $1,000, and the third paid $850. In one case, the complainants drove nearly four hours from Chicago to Green Bay to find no such company existed.
If you made payment for a puppy you did not receive, please file a complaint with the FBI's Internet Complaint Center (IC3): https://complaint.ic3.gov/default.aspx
BBB urges extreme caution when sending money via untraceable payment methods. When making any purchase, especially from a website, only pay by credit card for the most protection.
BBB also urges extreme caution when dealing with any company whose identity or location cannot be found nor its existence verified.
*Please note: BBB has seen a large increase in fake pet websites emerge since the onset of Covid (February, 2020). For more information please see the BBB press releases and warnings including a BBB study on puppy scams:
"How to protect yourself from fake online pet sellers" https://www.bbb.org/article/scams/14213-puppy-scams-how-to-protect-yourself-from-fake-online-pet-sellers
"BBB Study: Puppy Scams" https://www.bbb.org/globalassets/local-bbbs/council-113/media/scam-studies/puppy-scams-bbb-study.pdf
"Scam Alert: Beware of Puppy Scams this Holiday Season" https://www.bbb.org/article/scams/18964-scam-alert-beware-of-puppy-scams-this-holiday-season
"Is that quarantine puppy real? Puppy Scam reports skyrocket during Covd-19 Pandemic, BBB Warns" https://www.bbb.org/article/news-releases/22363-is-that-quarantine-puppy-real-puppy-scam-reports-skyrocket-during-covid-19-pandemic-bbb-warns
"Puppy Scams: How Fake Online Pet Sellers Steal From Unsuspecting Pet Buyers - A BBB Study" https://www.bbb.org/article/investigations/14214-puppy-scams-how-fake-online-pet-sellers-steal-from-unsuspecting-pet-buyers-a-bbb-study
Important Information
Reason for Rating - Factors Lowered
Length of time business has been operating
Reason for Rating - Factors Lowered
4 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 4 complaint(s) filed against business
Reason for Rating - Factors Lowered
BBB concerns with the business's practices.
Service Area
- BROWN County, WI
- Allouez, WI
- Angelica, WI
- Ashwaubenon, WI
- Bellevue, WI
- De Pere, WI
- Denmark, WI
- Green Bay, WI
- Greenleaf, WI
- Hansen Road, WI
- Hobart, WI
- Howard, WI
- Kunesh, WI
- Langes Corner, WI
- New Franken, WI
- Oneida, WI
- Preble, WI
- Pulaski, WI
- Scott, WI
- South Chase, WI
- Stangelville, WI
- Suamico, WI
- Wayside, WI
- Wrightstown, WI
- 54301
- 54162
- 54115
- 54304
- 54313
- 54311
- 54208
- 54229
- 54302
- 54303
- 54305
- 54306
- 54307
- 54308
- 54324
- 54344
- 54126
- 54155
- 54173
- 54180
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