Centerforce
Standards Not Met
- 3
- 16
- 17
- 18
- 14
Standards Not Met
Standards Legend
- Meets Standards
- Standards Not Met
- Did Not Disclose
- Review In Progress
- Unable to Verify
Standards For Charity Accountability
Governance
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Board Oversight
Oversight of Operations and Staff: Standard 1
Description
Organizations shall have a board of directors that provides adequate oversight of the charity's operations and its staff. Indication of adequate oversight includes, but is not limited to, regularly scheduled appraisals of the CEO's performance, evidence of disbursement controls such as board approval of the budget, fundraising practices, establishment of a conflict of interest policy, and establishment of accounting procedures sufficient to safeguard charity finances.The organization meets this standard.
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Board Size
Number of Board Members: Standard 2
Description
Soliciting organizations shall have a board of directors with a minimum of five voting members.The organization meets this standard.
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Board Meetings
Frequency and Attendance of Board Meetings: Standard 3
Description
An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.Centerforce does not meet this standard because:Its board of directors did not have a minimum average of 50% attendance at its board meetings.
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Board Compensation
Compensated Board Members: Standard 4
Description
Not more than one or 10% (whichever is greater) directly or indirectly compensated person(s) serving as voting member(s) of the board. Compensated members shall not serve as the board's chair or treasurer.The organization meets this standard.
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Conflict of Interest
Conflict of Interest: Standard 5
Description
No transaction(s) in which any board or staff members have material conflicting interests with the charity resulting from any relationship or business affiliation. Factors that will be considered when concluding whether or not a related party transaction constitutes a conflict of interest and if such a conflict is material, include, but are not limited to: any arm's length procedures established by the charity; the size of the transaction relative to like expenses of the charity; whether the interested party participated in the board vote on the transaction; if competitive bids were sought and whether the transaction is one-time, recurring or ongoing.The organization meets this standard.
Measuring Effectiveness
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Effectiveness Policy
Board Policy on Effectiveness: Standard 6
Description
Have a board policy of assessing, no less than every two years, the organization's performance and effectiveness and of determining future actions required to achieve its mission.The organization meets this standard.
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Effectiveness Report
Board Approval of Written Report on Effectiveness: Standard 7
Description
Submit to the organization's governing body, for its approval, a written report that outlines the results of the aforementioned performance and effectiveness assessment and recommendations for future actions.The organization meets this standard.
Finances
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Program Expenses
Program Service Expense Ratio: Standard 8
Description
Spend at least 65% of its total expenses on program activities.The organization meets this standard.
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Fundraising Expenses
Fundraising Expense Ratio: Standard 9
Description
Spending should be no more than 35% of related contributions on fundraising. Related contributions include donations, legacies, and other gifts received as a result of fundraising efforts.The organization meets this standard.
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Accumulating Funds
Ending Net Assets: Standard 10
Description
Avoid accumulating funds that could be used for current program activities. To meet this standard, the charity's unrestricted net assets available for use should not be more than three times the size of the past year's expenses or three times the size of the current year's budget, whichever is higher.The organization meets this standard.
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Audit Report
Financial Statements: Standard 11
Description
Make available to all, on request, complete annual financial statements prepared in accordance with generally accepted accounting principles. When total annual gross income exceeds $1 million, these statements should be audited in accordance with generally accepted auditing standards. For charities whose annual gross income is less than $1 million, a review by a certified public accountant is sufficient to meet this standard. For charities whose annual gross income is less than $250,000, an internally produced, complete financial statement is sufficient to meet this standard.The organization meets this standard.
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Detailed Expense Breakdown
Detailed Functional Breakdown of Expenses: Standard 12
Description
Include in the financial statements a breakdown of expenses (e.g., salaries, travel, postage, etc.) that shows what portion of these expenses was allocated to program, fundraising, and administrative activities. If the charity has more than one major program category, the schedule should provide a breakdown for each category.The organization meets this standard.
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Accurate Expense Reporting
Accuracy of Expenses in Financial Statements: Standard 13
Description
Accurately report the charity's expenses, including any joint cost allocations, in its financial statements. For example, audited or unaudited statements which inaccurately claim zero fundraising expenses or otherwise understate the amount a charity spends on fundraising, and/or overstate the amount it spends on programs will not meet this standard.The organization meets this standard.
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Budget Plan
Budget: Standard 14
Description
Have a board-approved annual budget for its current fiscal year, outlining projected expenses for major program activities, fundraising, and administration.
Fundraising & Info
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Truthful Materials
Misleading Appeals: Standard 15
Description
Have solicitations and informational materials, distributed by any means, that are accurate, truthful and not misleading, both in whole and in part. Appeals that omit a clear description of program(s) for which contributions are sought will not meet this standard. A charity should also be able to substantiate that the timing and nature of its expenditures are in accordance with what is stated, expressed, or implied in the charity's solicitations.The organization meets this standard.
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Annual Report
Annual Report: Standard 16
Description
Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fundraising and administrative categories as in the financial statements, and (iii) ending net assets.Centerforce does not meet this standard because:The organization's 2018-2019 annual report did not provide a roster of the members of the board of directors and its officers, the organization's ending net assets or its mission statement.
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Website Disclosures
Web Site Disclosures: Standard 17
Description
Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.Centerforce does not meet this standard because:Its website, centerforce.net, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it did not include a link to the organization's most recent IRS Form 990.
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Donor Privacy
Privacy for Written Appeals & Internet Privacy: Standard 18
Description
Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.Centerforce does not meet this standard because: The organization's website, centerforce.net, contains a privacy policy that meets BBB's Standard but the policy is only accessible with the URL or using the website's search function.
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Cause Marketing Disclosures
Cause Related Marketing: Standard 19
Description
Clearly disclose how the charity benefits from the sale of products or services (i.e., cause-related marketing) that state or imply that a charity will benefit from a consumer sale or transaction. Such promotions should disclose, at the point of solicitation: (a) the actual or anticipated portion of the purchase price that will benefit the charity (e.g., 5 cents will be contributed to abc charity for every xyz company product sold), (b) the duration of the campaign (e.g., the month of October), (c) any maximum or guaranteed minimum contribution amount (e.g., up to a maximum of $200,000).The organization meets this standard.
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Complaints
Complaints: Standard 20
Description
Respond promptly to and act on complaints brought to its attention by the BBB Wise Giving Alliance and/or local Better Business Bureaus about fundraising practices, privacy policy violations and/or other issues.The organization meets this standard.
Conclusion
Centerforce does not meet the following 4 Standards for Charity Accountability:
Standard 3: Frequency and Attendance of Board Meetings - An organization shall have a minimum of three evenly spaced meetings per year of the full governing body with a majority in attendance, with face-to-face participation. A conference call of the full board can substitute for one of the three meetings of the governing body. For all meetings, alternative modes of participation are acceptable for those with physical disabilities.
Centerforce does not meet this standard because:Its board of directors did not have a minimum average of 50% attendance at its board meetings.
Standard 16: Annual Report - Have an annual report available to all, on request, that includes: (a) the organization's mission statement, (b) a summary of the past year's program service accomplishments, (c) a roster of the officers and members of the board of directors, (d) financial information that includes (i) total income in the past fiscal year, (ii) expenses in the same program, fundraising and administrative categories as in the financial statements, and (iii) ending net assets.
Centerforce does not meet this standard because:The organization's 2018-2019 annual report did not provide a roster of the members of the board of directors and its officers, the organization's ending net assets or its mission statement.
Standard 17: Web Site Disclosures - Include on any charity websites that solicit contributions, the same information that is recommended for annual reports, as well as the mailing address of the charity and electronic access to its most recent IRS Form 990.
Centerforce does not meet this standard because:Its website, centerforce.net, does not include all of the recommended information for those charity websites that solicit for donations. Specifically, it did not include a link to the organization's most recent IRS Form 990.
Standard 18: Privacy for Written Appeals & Internet Privacy - Address privacy concerns of donors by (a) providing in written appeals, at least annually, a means (e.g., such as a check off box) for both new and continuing donors to inform the charity if they do not want their name and address shared outside the organization, (b) providing a clear, prominent and easily accessible privacy policy on any of its websites that tells visitors (i) what information, if any, is being collected about them by the charity and how this information will be used, (ii) how to contact the charity to review personal information collected and request corrections, (iii) how to inform the charity (e.g., a check off box) that the visitor does not wish his/her personal information to be shared outside the organization, and (iv) what security measures the charity has in place to protect personal information.
Centerforce does not meet this standard because: The organization's website, centerforce.net, contains a privacy policy that meets BBB's Standard but the policy is only accessible with the URL or using the website's search function.
The BBB Wise Giving Alliance requested but did not receive complete information from the organization and is unable to verify the organization's compliance with the following Standard(s) for Charity Accountability: 14
Centerforce meets the remaining 15 Standards for Charity Accountability.
Purpose
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Year, State Incorporated
1976, WA
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Stated Purpose
The mission of Centerforce isto empower adults with disabilities to engage in their community through advocacy, employment and education.
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Also Known As:
AIM Mail Center
Programs
Centerforce providesCommunity Employment and Community Enrichment services to adults withintellectual and developmental disabilities.Employment Services: Centerforceserves approximately 200 individuals with disabilities throughout south King,Pierce and Thurston counties. These services assist their clients in becomingindependent members of our community. Centerforce provides direct face-to-facesupport needed to strengthen the clients’ relationship and actions within thelocal community.- Community Based Employment / Individual Employment (IE): Individual Employment assists clients with obtaining and maintaining jobs intheir communities. Centerforce provides the client with individualized jobdevelopment, allowing them to be the leader of the process. Job Developers thenmake employment matches by working with the client to understand their uniqueskills and abilities as well as connecting with employers who are looking foremployees who want to work. Centerforce assists in every step of the wayincluding: resume building, job searching and the interview process. Once aclient is hired, Centerforce will join the new employee and walk them throughthe orientation process and provide ongoing support to both the employer andemployee.- School-To-Work Transition Program (STW): Thisemployment service assists eligible high school students with intellectual anddevelopmental disabilities to find employment in the community at or abovestate minimum wage before exiting school at age 21, as a means to provideseamless transition into adult services. The services are tailored to the individual’sneeds, interests and abilities. Community Enrichment: Centerforce supports people withdisabilities and provides hundreds of volunteer hours in area non-profits, as away to promote inclusion and assist their clients in becoming valued,contributing members of the community. - Community Inclusion: These services promote individualized skill development,independent living and community integration; active participation thatdevelops personal relationships with others; practice and apply life skillsthat promote greater independence/inclusion; and enhance quality oflife/engagement in community.- Preadmission Screening and Resident Review (PASRR) is forcurrent residents in skilled nursing facilities; and provides communityinclusion services.- Community Guide and Engagement: One-to-one services designedto increase a client’s formal/informal support; develop creative, flexible andsupportive resources for individuals with developmental disabilities; createpositive relationships, valued roles and involvement in preferred communityactivities, organizations or projects; introduce to community members,organizations, resources and supports; support with skill development andpositive relationships that facilitate inclusion; connect to generic communityresources and organizations; and support clients to participate, interact andbe included.- Community Respite: Services include trained person orfacility staff provides short-term care (a few hours); offers individuals anopportunity to be more active; enjoy recreational activities such as movies,bowling or participate in fun activities such as cooking, art projects orvolunteering; and services provided at Centerforce or at local events,activities and locations.
For the year ended June 30, 2019, Centerforce program expenses were:
| Individual employment | $751,839 |
| Community enrichment | $519,676 |
| Hometown Dogs | $70,465 |
| Program Expenses | $1,341,980 |
Governance & Staff
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CEO
Ms. Debby Graham, Executive Director
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Compensation*
¤0.00
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Board Chair
Mr. Kevin Carpenter, Senior IT Project Manager
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Chair's Profession / Business Affiliation
Paccar, Inc.
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Board Size
5
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Paid Staff Size
27
Fundraising
Method(s) Used:
Direct mail appeals, Invitations to fundraising events, Grant proposals, Internet.
% of Related Contributions on Fundraising: 12.14%
Tax Status
This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
Financial
The following information is based on Centerforce's Audited financial statements for the fiscal year ending June 30, 2019
| Source of Funds | |
|---|---|
| Government and contract support | $1,461,564 |
| Grant revenue | $63,500 |
| Contributions | $37,245 |
| Commercial revenue | $36,930 |
| Other revenue | $36,649 |
| Net investment revenue | $19,583 |
| Rental income | $6,615 |
| Total Income | $1,662,086 |
Breakdown of Expenses
| Total Income | $1,662,086 |
| Total Expenses: | $1,684,567 |
| Program Expenses | $1,341,980 |
| Fundraising Expenses | $12,231 |
| Administrative Expenses | $330,356 |
| Other Expenses | $0 |
| Expenses in Excess of Income | $22,481 |
| Beginning Net Assets | $2,665,686 |
| Other Changes In Net Assets | $0 |
| Ending Net Assets | $2,643,205 |
| Total Liabilities | $111,322 |
| Total Assets | $2,754,527 |
An organization may change its practices at any time without notice. A copy of this report has been shared with the organization prior to publication. It is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgment. If the report is about a charity and states the charity meets or does not meet the Standards for Charity Accountability, it reflects the results of an evaluation of information and materials provided voluntarily by the charity. The name Better Business Bureau ® is a registered service mark of International Association of Better Business Bureaus.
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