Information and Alerts
Alert Details
This business has 2 alerts.
Ad Review
Anunene has been the subject of a BBB advertising challenge that was brought to their attention by the BBB referencing the company’s website advertisement dated September 10, 2024. Specifically, the company’s use of the claims "Eco-Friendly Fabrics" and "Sustainability" do not meet Better Business Bureau Code of Advertising guidelines and must be substantiated, modified or removed. According to the guidelines: "Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims such as "Eco-Friendly Fabrics" and "Sustainability" and should be able to provide that substantiation upon request." Anunene.com did not respond to BBB's request. However, as of September 23, 2024, their website appeared to be no longer active with a unsecure protocol error in its place. Case closed as unanswered.
Pattern of Complaints
In November 2024, BBB investigated Anunene business practices. This investigation was prompted by a pattern of consumer complaints alleging non-delivery of ordered merchandise, inability to contact company, lack of communication, and poor quality of merchandise prompting requests for delivery, communication from company or refunds.
As of the date of this Business Profile, the company has been six reports posted to the BBB’s ScamTracker page: https://www.bbb.org/scamtracker/us
On October 11, 2024, BBB notified the company by email about the pattern of complaints alleging non-delivery of ordered merchandise, inability to contact company, lack of communication, and poor quality of merchandise prompting requests for delivery, contact from company or refunds. Better Business Bureau requested information on how Anunene was going to correct the pattern of customer complaints. On October 23, 2024, the mail was returned by the post office as “Return to Sender, No Such Number, Unable to Forward”. BBB sent another pattern of complaint letter to the company by email on October 24, 2024. On November 12, 2024, a second letter was sent to the company by email regarding the pattern of complaints and how they were going to resolve the issue.
As of the date of this Business Profile, the company has not responded to BBB’s request for a written plan of action for resolving the pattern of complaints and none of the emails have been returned to this BBB as undeliverable.
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