Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
A-1 American Services, LLC has been the subject of a BBB advertising challenge brought to their attention by the BBB referencing a 2024 advertisement in on the company’s website.
Specifically, the company’s use of the claims "Our service guarantee is our commitment to our customers" and "Guaranteed repairs, performed properly the first time" needed substantiation according to the code of advertising guidelines.
According to the guidelines: “Advertisers should only use “service and repair guarantees” or similar representations are used in advertising must be disclosed. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.
The BBB requested written clarification from the company on how they take care of dissatisfied customers.
A-1 American Services responded to the ad challenge by email on February 25, 2024. In their emailed response A-1 American Services, LLC stated that "Our service guarantee is our commitment to our customers" means that we at A-1 American Services, Inc. are committed to EXCELLENT service for EVERY customer. If someone is unhappy with our service, we ask them to call, email or give us a Google Review. Our invoices clearly state that we will make things right if something goes awry in our work. "Guaranteed repairs, performed properly the first time" means that if the repair is not properly done for ANY REASON, we will replace the same part at no cost for that part to the customer. Finally, if the repair goes wrong as you asked, the customer is guaranteed that we will make it right by fixing it or applying the repair cost towards replacement if parts are unavailable for their repair for some reason. Again, we encourage our customers to call, email, or write Google Reviews to aid in this process. We do guarantee our work.”
BBB has accepted the business’s response and the ad challenge was resolved as substantiated.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.