Bathroom Design
Better Home ImprovementsHeadquarters
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Information and Alerts
Alert Details
This business has 2 alerts.
Out-of-Business known or suspected
According to information in BBB files, this business is no longer in business.
Alert
BBB has received multiple complaints from North Carolina consumers who did business with Better Home Improvements of Charlotte, Inc. which has the same owner as Better Bathrooms and Kitchens located in Salem, VA. The location in North Carolina has closed with the complainants stating they have made significant deposits with the company and the work has not been completed. The owner, Tracy White, allegedly emailed customers stating that they are in the process of filing bankruptcy and that customers should contact the NC Licensing Board for General Contractors https://nclbgc.org/faq-contractors/#complaints as well as the Homeowners Recovery Fund https://nclbgc.org/homeowners-recovery-fund/. In addition, it is reported that customers will be receiving more information from the company's attorney. BBB has confirmed that Better Home Improvements of Charlotte, Inc. has filed Chapter 7 Bankruptcy and the company has yet to respond to the open/pending complaints.
BBB has also received complaints from Virginia customers where customers have contracted with Better Bathrooms and Kitchens in Salem, VA. Complaints allege that customers are unable to reach the company to have them complete the work. In one instance, the complainant alleges that the company received a deposit but did not begin the work. BBB has determined Better Bathrooms and Kitchens in Salem, VA is no longer in operation and has filed Chapter 7 Bankruptcy. Virginia
consumers who may be experiencing similar issues may file a complaint with BBB
Serving Western VA also the Virginia State Board for Contractors/DPOR at https://www.dpor.virginia.gov/Report-Licensee. In
addition to filing a complaint with the DPOR, Virginia customers can file for
relief with the DPOR's VA Contractor Transaction Recovery Fund at https://www.dpor.virginia.gov/sites/default/files/FormsAndApplications/A426-27CLAIM_pdf.pdf.
Service Area
- Roanoke County, VA
- Roanoke City County, VA
- Salem County, VA
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