Information and Alerts
Alert Details
This business has 2 alerts.
Alert 1
In
December 2017, BBB attempted to contact the website pollynices.com after
receiving reports that it was using the address and telephone number of a
business in Richmond, Virginia. BBB
asked pollynices.com to provide basic information including its physical
address, a working telephone number, names & contact information of
responsible management, and complete copies of its return policies. BBB also requested references with full
contact information for at least ten (10) U.S. consumers who had made successful
purchases via the website.
As
of January 4, 2017, BBB had received no response from pollynices.com. Registry information for the website shows
that it originates in the People’s Republic of China. BBB has not been able to locate information connecting
the website to any corporation or other entity in the United States. Additionally, the website has no connection
to the business in Richmond, Virginia and is using that address and telephone
number without permission.
BBB
has reason to believe that pollynices.com is a fraudulent website and urges
consumers to use extreme caution before making a purchase or sharing any other
information.
Alert 2
The mailing address and telephone number listed on this website, pollynices.com, are the location and number of a book store in Richmond, Virginia. According to the local business, it is not connected with pollynices.com in any way.
Important Information
Additional Info
The mailing address and telephone number listed on this website, pollynices.com, are the location and number of a book store in Richmond, Virginia. According to the local business, it is not connected with pollynices.com in any way.
Based on information available online, the pollynices.com website originates in Beijing, China. BBB is unable to verify any connection between pollynices.com and legitimate retailers in North America. An investigation into this website’s business practices is in progress.
What Cybershoppers Need To Know:
If you surf the Internet, then you may be familiar with the terms "digital stores" and "online malls." The Better Business Bureau (BBB) and the Federal Trade Commission (FTC) offer shoppers the following tips to ensure that your online shopping experience is a satisfying one.
If you're interested in trying a new merchant, one with whom you are not familiar, ask the company for its physical location (address and phone number) so that you can check on its reliability with outside organizations, like the BBB and other consumer agencies.
Determine the company's refund and return policies before you place an order.
Never give out your Internet password. When creating a password, avoid using established numbers, such as your house number, birth date, or your telephone or Social Security numbers. If the site asks you to create an account with a password, never use the same password you use for other accounts or sites.
Be cautious if you're asked to supply personal information, such as your Social Security number or personal bank account information, to conduct a transaction. Personal information is rarely necessary and should raise a red flag.
Check out the company with the Better Business Bureau. For the phone or address of the BBB nearest to the location of the business, visit the BBB's web site at www.bbb.org.
Pay attention to the "address" of the site, its Uniform Resource Locator (URL). The URL ensures that you are dealing with the right company. It's a good idea to print out a copy of your order and confirmation number for your records.
Know your rights. The same laws that protect you when you shop by phone or mail apply when you shop online. Under the law, a company must ship your order within the time stated in its ads. If no time is promised, the company should ship your order within 30 days after receiving it, or give you an "option notice."
If you decide to pay by credit card or charge card, your transaction will be protected by the Fair Credit Billing Act. If the site is not secure with a privacy padlock or key or you're just not comfortable entering your credit or charge card account number online, call it in to the company's 800 number or fax it.
Reason for Rating - Factors Lowered
BBB concerns with the business's practices.
Reason for Rating - Factors Lowered
Failure to be transparent about ownership, location, or products/services offered
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