Additional Information for Design Concepts, Inc.

BBB reports on known significant government actions involving business' marketplace conduct.

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

September 24, 2019 Design Concepts, Inc. entered into a Consent Order with the Virginia Board for Contractors.  

The Order settles allegations that Design Concepts, Inc. violated the following:  Failure of those engaged in residential contracting to comply with the terms of a written contract, specifically:  a statement of the total cost of the contract and the amounts and schedule for progress payments including a specific statement on the amount of the down payment; a listing of specified materials and work to be performed, which is specifically requested by the consumer; a statement of assurance that the contractor will comply with all local requirements for building permits, inspections, and zoning; contractor’s name, address, license number, class of license, and classification or specialty services; statement providing that any modification of the contract, which changes the cost, materials, work to be performed, or estimated completion date, must be in writing and signed by all parties; and effective with all new contracts entered into after July 1, 2015, a statement notifying consumers of the existence of the Virginia Contractor Transaction Recovery Fund that includes information on how to contact the board for claim information.

Failure to obtain written change orders, which are signed by both the consumer and the licensee or his agent, to an already existing contract.

Failure to obtain a building permit or applicable inspection, where required. 

Design Concepts Inc. acknowledges an understanding of the charges and admits to the violations.

For more details go to http://www.dpor.virginia.gov.

BBB reports on known significant government actions involving business' marketplace conduct.

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On March 9, 2021 Design Concepts, Inc. entered into a Consent Order with the Virginia Board for Contractors.  The Order settles allegations that Design Concepts, Inc. violated the following:  

1. Failure of those engaged in residential contracting to comply with the terms of a written contract, specifically:  a statement of the total cost of the contract and the amounts and schedule for progress payments including a specific statement on the amount of the down payment; a “plain-language” exculpatory clause concerning events beyond the control of the contractor and a statement explaining that delays caused by such events do not constitute abandonment and are not included in calculating timeframes for payment or performance; a statement of assurance that the contractor will comply with all local requirements for building permits, inspections, and zoning; and effective with all new contracts entered into after July 1, 2015, a statement notifying consumers of the existence of the Virginia Contractor Transaction Recovery Fund that includes information on how to contact the board for claim information.
2. Making any misrepresentation or making a false promise that might influence, persuade, or induce.
3. Failure to obtain written change orders, which are signed by both the consumer and the licensee or his agent, to an already existing contract.

Design Concepts, Inc. acknowledges an understanding of the charges and neither admits nor denies the violations of the Counts as outlined in the Report of Findings.

For more details go to http://www.dpor.virginia.gov.