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          Business Profile

          Chimney Cleaning

          Eli's Chimney Guys

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Chimney Cleaning.

          Information and Alerts

          BBB RatingF

          Reasons for rating

          • Advertising issue(s) found by BBB.

          Alert Details

          This business has 1 alert.

          Ad Review

          Eli's Chimney Guys has been the subject of a BBB advertising challenge that was brought to their attention by the BBB referencing the company's website advertisement dated January 22, 2019.

          Specifically, the company's use of the claims "We warranty all of our work and provide a No Mess Guarantee" and "10 Year Installation Warranty" do not meet Better Business Bureau Code of Advertising guidelines.

          According to the guidelines: "When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request. Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee."

          The BBB requested written clarification from the company on what their "No Mess Guarantee" entails, where a consumer can view or obtain a copy of the company's "10 Year Installation Warranty" before purchasing the service, and what are the limitation on both the "No Mess Guarantee" and "10 Year Installation Warranty?"

          Eli's Chimney Guys has failed to respond to the BBB regarding these ad challenges.

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