Custom Shoes
Glitter Kicks LLCHeadquarters
Find BBB Accredited Businesses in Custom Shoes.
About
This business has 2 alerts
Photos and Videos
Business Details
- Local BBB:
- BBB Mountain West
- BBB File Opened:
- 12/15/2015
- Business Started:
- 4/28/2014
- Business Started Locally:
- 3/18/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Glitterkicks
- Business Management:
- Mr. Steven C Harper, Owner
- Number of Employees:
- 1
Additional Contact Information
- Customer Contacts
- Mr. Steven C Harper, Owner
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Refund and Exchange Policy
- GK Return Policy
Ordered the wrong size? Want a different style? No problem! Orders can be exchanged for up to 14 days after the date of delivery.
To be eligible for exchange, your product must be:
UnwornOdor free (pets, smoke, etc.)
Returned in the original shoe box (if exchanging a pair of shoes)
Incomplete, damaged, worn, soiled, or altered returns, or anything Glitter Kicks reasonably believes has been used, will not be accepted and therefore sent back to the customer. Once we have received your item to be exchanged, please allow 1-3 weeks for us to obtain and customize the item you are exchanging for.
Shoes
All shoe exchanges are subject to a $20 restocking fee. This payment, along with any difference payment for the replacement item, can be made online or with a check included in the return package. When making your exchange, contact us at contact@glitterkicks.com for assistance with this payment.
Returns, Cancellations, and Refunds. Due to the nature of our shoes being hand customized and made-to-order, all shoe sales are final. We are happy to exchange for a different size or style, but returns, cancellations, and refunds are not permitted. If your product has any issues or defects in the customization, please let us know right away and we will make sure the problem is fixed to your satisfaction.
Other Products
All other products besides shoes are subject to a $5 restocking fee if beingcancelled or returned for a refund. If the product is being exchanged for another item, no restocking fee will be charged.
Exchange Shipping
Orders that need to be exchanged should be sent to:
1455 W Center St.
Orem, UT 84057
When shipping your order back to us for exchange, please make sure that the product is properly packaged. If you are exchanging a pair of shoes, this means placing the shoes (and original shoe box) inside of another shipping box or large envelope. Please do not tape up the shoe box, as this damages the box.
Please include a brief note in your package explaining the reason for the exchange and what you would like to exchange for.
You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Replacement of Defective/Damaged Products
If you believe your product was defective or damaged and need to exchange for the same item, send us an email at contact@glitterkicks.com. - Business Categories
- Custom Shoes
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.