Information and Alerts
Alert Details
This business has 1 alert.
Alert
BBB files indicate that this business has a pattern of complaints concerning flowers not matching the images portrayed on the website, wrong orders being delivered or not received in time, denial of refunds, and damaged products. On August 8, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of August 30, 2023, BBB has had no response.
Important Information
Advertising Review
On March 27, 2023, BBB asked the business to substantiate a claim that they are the “#1 Supplier of Sola Wood Flowers” appearing in online advertising. BBB’s Code of Advertising states that “superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests.” The business did not respond to BBB’s request for revisions and clarification in its advertising.
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