Vitamins and Supplements
TerraPure BotanicalsFind BBB Accredited Businesses in Vitamins and Supplements.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning consumers ordering hemp CBD oil and then not getting their orders. When they call, they may be told to keep waiting for their products or that there are no records of them ever purchasing from TerraPure Botanicals. Also, consumers seem to be signing up for a free sample and getting charged and never receiving anything. On 10/23/2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 10/23/2019, BBB has had no response.
Important Information
Payment Method(s)
Credit Cards
Wire Transfer
ACH
Reason for Rating - Factors Lowered
26 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 17 complaint(s) filed against business
Reason for Rating - Factors Lowered
1 complaint(s) filed against business that were not resolved
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Products and Services
Full Spectrum Hemp Products
Service Area
- SALT LAKE County, UT
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.