Information and Alerts
Important Information
This business is BBB Accredited.
BBB has determined that Acima meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Pending Government Action
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
On July 26, 2024 The Consumer Financial Protection Bureau (CFPB) filed a lawsuit against Acima Holdings, LLC and Acima Digital, LLC (collectively, “Acima”), and Acima’s founder and former CEO, Aaron Allred alleging that Acima misled and harmed consumers through deceptive dark patterns, false marketing, trapping borrowers, and inaccurate credit reporting. The CFPB further alleges that Acima disguised many high-cost credit agreements as leases to evade consumer financial protection laws.
According to The CFPB, these actions violate the Consumer Financial Protection Act, Truth in Lending Act, Fair Credit Reporting Act, and Electronic Fund Transfer Act. The CFPB is asking that the court order the defendants to forfeit the illegally obtained profits, give refunds to consumers, and halt their misconduct.
For more information go to https://business.cch.com/BFLD/CFPB-v-Acima-Holdings-Complaint-ECF-2-07262024.pdf
In response to these charges, the business provided the following statement:
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