Cell Phone Repair
Texoma Tech Solutions, LLC.Find BBB Accredited Businesses in Cell Phone Repair.
Information and Alerts
Alert Details
This business has 1 alert.
Ad Review
On August 2, 2018, BBB Serving Dallas and Northeast Texas requested that the business substantiate, modify, or discontinue claims advertised on the company's website. The business advertises "lowest price", "satisfaction guaranteed", and "we can price match any local repair shop!!!"
The BBB Code of Advertising also states that "Despite an advertiser's best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims. 12.1 Advertisers must have proper substantiation for all claims prior to dissemination. 12.2 Unqualified underselling claims must be avoided. 12.3 Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim, such as by stating, if truthful, that the advertiser will meet or beat a lower price. In such circumstances, the advertiser must comply with Section 13.
The BBB Code of Advertising also states, "13.1 Advertisements which set out company policy of matching or bettering competitors' prices may be used, provided that: 13.1.1 The offer is made in good faith; 13.1.2 The offer clearly and conspicuously discloses fully any material and significant conditions which apply including, if applicable, what evidence a consumer must present to take advantage of the offer; and 13.1.3 The terms of the offer are not unrealistic or unreasonable for the consumer. 13.2 Advertisers should be aware that such claims, unless appropriately qualified, may create an implicit obligation to adjust prices generally for specific products or services. This may be the case where the advertiser's price for a product or service is not as low as or lower than a competitor's price.
Lastly, the BBB Code of Advertising states, "'Satisfaction guarantee,' 'money back guarantee,' 'free trial offer,' or similar representations should be used in advertising only if the seller or manufacturer refunds the full purchase price of the advertised product at the purchaser's request. When 'satisfaction guarantee' or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee should be clearly and prominently disclosed."
While the business initially responded to BBB request, as of October 23, 2019, the business has failed to make the requested modifications to its advertised claims.
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