Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Additional Information

Not BBB accredited

Additional Information for LL Flooring

View full profile
Location of This Business
3216 W Gentry Pkwy, Tyler, TX 75702-1311
BBB File Opened:
8/17/2010
Years in Business:
43
Business Started:
1/1/1981
Business Started Locally:
8/16/2010
Business Incorporated:
1/1/2008 in TX, USA
Type of Entity:
Corporation
Alternate Business Name
  • Lumber Liquidators
Contact Information

Principal

  • Aaron Geer, Store Manager

Other Contacts

  • Doug Kimbrough, Asst. Store Manager
Additional Contact Information

Phone Numbers

Serving Area
  • Hughes Springs, TX
Business Categories
Hardwood Floors, Vinyl Flooring

Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On March 12, 2019, Lumber Liquidators, in the United States District Court for Eastern District of Virginia, Richmond Division entered into a settlement agreement with the United States Department of Justice and the United States Securities and Exchange Commission who also presented the company with a Cease-and-Desist Order.

Lumber Liquidators was charged with parallel criminal actions which included both the U S Department of Justice and the U S Securities and Exchange Commission. These charges were, false, misleading and misrepresenting to investors concerning its product testing and regulatory compliance program in connection with the sourcing and sale of laminate flooring products.

Lumber Liquidators was charged with felony criminal fraud by the Department of Justice and agreed to pay a total criminal penalty of $33 million to the United States, this total fine includes a criminal fine in the amount of $19,095,648 payable to the United States Treasury within thirty (30) days after the filing of this settlement, and $13,904,352 in forfeiture to the United States. The Department of Justice agreed to credit the amount paid to the SEC in disgorgement as part of its agreement. The combined total amount of criminal and regulatory penalties paid by Lumber Liquidators will be $33 million.

According to the agreement between Lumber Liquidators and the two government agencies, under the deferred prosecution agreement, the prosecution of the company for the above mentioned frauds will be deferred for the TERM period of three years which will allow Lumber Liquidator to demonstrate good conduct. The penalties reflect the nature and seriousness of the conduct, as well as Lumber Liquidators on going cooperation with these agencies in its extensive efforts at remediation. These remedial efforts include among other things; suspension of the sale of all laminate flooring from China, offering consumers in-home testing for already installed flooring, and implementing new policies and procedures regarding compliance with the California Air Resources Board (CARB) emission standards and other environmental regulations, sourcing of flooring products, financial reports and internal control, and all documents and other non-privileged materials, wherever located, in Respondent's possession, custody, or control, and/or appropriate privilege logs, as reasonably requested by the Division staff. The employees who were involved in the initial wrongdoing were either terminated or resigned from Lumber Liquidators, and the company has replaced its executive management team with experienced executives.

For full details regarding these government actions please visit the Department of Justice documents: Download ll_criminal_information.pdf and Download ll_dpa.pdf.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.