Cell Phone Supplies
OnePlus Repair CenterFind BBB Accredited Businesses in Cell Phone Supplies.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
In January, 2021, BBB investigated OnePlus Repair Center's business practices. This investigation was prompted by complaints from consumers alleging issues with their phones including issues with screens, operation of phones, problems charging, defective SIM card readers and defective fingerprint scanners. Consumers allege they attempt to contact OnePlus but do not receive a response after initially being informed their issue have been escalated. Consumers also allege OnePlus Repair Center do not honor repairs under the warranty as their phones continue to have issues after being sent in for repair.
BBB reached out to OnePlus Repair Center but did not receive a response addressing our concerns.
Important Information
Reason for Rating - Factors Lowered
52 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 16 complaint(s) filed against business
Reason for Rating - Factors Lowered
8 complaint(s) filed against business that were not resolved
Service Area
- 76501
- 76502
- 76503
- 76504
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- 76508
- 76513
- 76524
- 76526
- 76533
- 76534
- 76543
- 76548
- 76554
- 76557
- 76558
- 76559
- 76564
- 76569
- 76579
- 76630
- 76656
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