Collections Agencies
TRS Recovery Services, Inc. (TRS)Find BBB Accredited Businesses in Collections Agencies.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Since December of 2014, the BBB Houston began receiving several complaints that are exhibiting the following pattern.
According to consumer’s disputes, it has been alleged that TRS Recovery is declining consumer transactions upon checkout. The complaints reviewed state the consumers have reached out to TRS Recovery with their concerns. However, when attempting to contact the company there are long hold times and are rarely able to speak to a live representative. Upon being able to speak with someone about collection concerns they are met with rude customer service representatives. Such concerns are consumers having made a purchase with Amazon, the payment will clear their account and they will later receive a notice from TRS Recovery Systems stating items were unpaid and now assigned to them for collections. Consumers are also stating TRS Recovery Systems has attempted to process unauthorized automatic withdrawals of check amounts and causing multiple charges from their banks.
The company would like you to know: TRS Recovery Services, Inc. wants our subscribers and their customers to know that we are committed to improving our customer service experience.
Important Information
Reason for Rating - Not Rated
Complaints against this business are handled by another BBB.
Service Area
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