Information and Alerts

Pattern of Complaints

According to consumer’s disputes, it has been alleged that Total Magazine Service LLC is not providing customers with the items they have paid for.  The complaints reviewed state the consumers have reached out to Total Magazine Service LLC with their concerns.  Such concerns are consumers are not  receiving their paid in full magazine subscriptions.  Additional concerns are that consumers have not received refunds or been ignored when trying to get services cancelled. Complainants are reporting it is difficult to contact the company. When consumers are finally able to speak with someone and request an exchange or refund they are met with rude customer service representatives.  Lastly, consumers are stating the company is not responding to requests of refunds, or exchanges.  

The company has responded stating: 

Thank you for advising us of your concerns regarding a perceived pattern of complaint activity. Although the complaints we do receive represent a very small percentage of our business, it is our goal to achieve 100% satisfaction.

Since we service a national clientele, we have found many complaints regarding availability have been related to time zone differences or they simply didn't leave call back information.

Our address and toll free phone numbers are listed on our invoices.  Our office hours are Monday through Friday, 8:00 am-4 pm (CST).  If a consumer tries to reach us during regular business hours and is unsuccessful, we are helping other customers. If they leave a message that includes their return contact information, their call will be returned within 24 hours.

Paid for magazines, but not receiving:

Estimated delivery is provided on the top of their invoice and states:"...Please allow 60-90 days once your account is paid in full for delivery of your first issues. Label updates and change of addresses 8-12 weeks..."

If a customer is not receiving their magazine or an update to their expiration date once they've approached that time-frame, they could contact our customer service department. We will be happy to address any questions or concerns, including contacting the Publisher to get start dates or correct addresses for them.

Many times the resolution toa client callin in questioning whentheir magazine will start requires us to research further and may take a day or so to get an answer.  We are grateful to those consumers that take the time to let us know of any concerns about their subscription  so that we are able to address and resolve them as quickly as possible.

Cancellation/Refunds:

Our cancellation policy is printed on the top of the customer's invoice.

"Cancellation period for your order is 14 days from order date."

Refund requests within that time-frame are processed within 3 business days.  The method of refund would be applicable to the method of payment the consumer used(i.e. credit card).  In some cases, we have found that the consumer doesn't realize that the refund was processed until they've received a current banking statement.  Requests for cancellation or refunds are not ignored as stated. Every attempt is made to promptly and professionally address and satisfy client inquiries based on the status, terms and account payment history.

Rude Customer Service Representatives:

If this has occurred, we sincerely apologize! Rude or disrespectful behavior by anyone representing our company is not tolerated.  If a representative from our company is ever less than professional in any manner, please contact our office  and ask for a supervisor or the owner to share your feedback so that we can address it appropriately.