Information and Alerts
Alert Details
This business has 3 alerts.
Pattern of Complaints
Based on BBB files, Monvellia has a pattern of complaints and customer reviews alleging non-delivery and low quality of ordered products. Specifically, consumers allege purchased products from Monvellia's website are never delivered or the products are of low quality and unlike what was seen/described on the website.
BBB contacted Monvellia's requesting it address these concerns, but no response was received.
Ad Review
In November 2020, BBB challenged Monvellia's listed price comparison for several of its products. Monvellia failed to disclose if the price comparison is based on its own former price, an identical product or a similar product found on another website. According to BBB's Code of Advertising, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
Additionally, BBB requested Monvellia to clarify if its products are original due to several consumers complaints alleging issues with the quality of the product appearing different from the picture on your website and its pictures appearing photoshopped.
To date, the business has not responded to BBB.
Alert
In November 2020, BBB initiated an investigation into Monvellia after receiving several complaints from consumers alleging never receiving ordered items and receiving an item of low quality that looked nothing like the product displayed on its website.
In its investigation, BBB found Monvellia was using a residential address in San Antonio that was in no way affiliated with Monvellia. Furthermore, BBB reviewed its website and discovered all of its pictures appeared to be photoshopped and were not originally made by Monvellia. Monvellia's website was also created in May 2020.
BBB contacted Monvellia requesting it address these concerns, but no response was received.
Important Information
Reason for Rating - Factors Lowered
Length of time business has been operating
Reason for Rating - Factors Lowered
13 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 9 complaint(s) filed against business
Reason for Rating - Factors Lowered
1 complaint(s) filed against business that were not resolved
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Reason for Rating - Factors Lowered
Advertising issues found by BBB
Service Area
- 78251
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