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          Business Profile

          Newspaper

          San Antonio Express News

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Newspaper.

          Information and Alerts

          BBB RatingB+

          Reasons for rating

          • Business has failed to resolve underlying cause(s) of a pattern of complaints

          Alert Details

          This business has 1 alert.

          Pattern of Complaints

          Based on BBB files, San Antonio Express News has a pattern of disputes alleging billing and delivery issues. Consumers allege they are experiencing numerous billing issues regarding overcharges, subscription changes, and annual renewals. Consumers also allege San Antonio Express News fails to deliver their newspaper.

          To date, San Antonio Express News has not responded to BBB's attempt to resolve their pattern of disputes.

          For more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Profile.

          Important Information

          Refund and Exchange Policy

          Due to processing fees, balances under $5.00 will not be refunded.

          Reason for Rating - Factors Lowered

          Business has failed to resolve underlying cause(s) of a pattern of complaints

          Service Area

          We service the following area(s): Texas
          • AK
          • AL
          • AR
          • CA
          • CO
          • CT
          • DC
          • DE
          • FL
          • GA
          • IA
          • ID
          • IL
          • IN
          • KS
          • KY
          • LA
          • MD
          • MI
          • MN
          • MS
          • MT
          • NC
          • NE
          • NJ
          • NM
          • NV
          • OH
          • OK
          • OR
          • PA
          • SC
          • TN
          • TX
          • UT
          • VA
          • WA
          • WI
          • WV

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.