Computer Services
Computer ServicesFind BBB Accredited Businesses in Computer Services.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
In June 2019, BBB initiated
an investigation into Computer Services after a review of its complaints and
customer reviews revealed concerns with its business practices. Specifically,
several consumers alleged Computer Services representatives pretended to
be a computer technician of a separate company that they were initially attempting
to reach. Additionally, consumers alleged Computer Services installed
unnecessary antivirus software.
Consumers who BBB spoke with
stated they encountered Computer Services after searching for installation
instructions for separate businesses like Netgear or Asus. Consumers told BBB
they gave remote control access to the business and were later charged by Computer
Services for assisting in the installation. According to one consumer, she was
allegedly asked to put her credit card information on the screen instead of a
secure portal.
BBB also found multiple
websites registered to Rimits Inc, the legal name of Computer Services, and an
affiliated company named Creative Peppers Inc. The websites have the appearance
of official technical support pages for companies like Asus, Linksys, and
Netgear.
BBB contacted Computer
Services to address our concerns. The business shared it only takes payment
after work is completed and that they honor all 30-day requests for refunds.
Regarding its advertising, Computer Services stated it uses a third-party
network to obtain customers. Furthermore, the business stated that the websites
registered to Rimits Inc and Creative Peppers Inc are not it's own and that it
is a victim of scammers attempting to impostor its company.
To alleviate our concerns, BBB requested the business share examples of its advertising. However, Computer Services declined to deliver this information.
Important Information
Reason for Rating - Factors Lowered
6 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 2 complaint(s) filed against business
Reason for Rating - Factors Lowered
BBB concerns with the business's practices.
Service Area
- 78624
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